Helpdesk Administrator

We are currently looking for a Helpdesk Administrator who will be responsible for the delivery and administration of the helpdesk.

As the Helpdesk Administrator, you will:

• Log Tasks (jobs) on the Helpdesk CAFM (Computer Aided Facilities Management) system ‘Concept Evolution’. Tasks may be received by telephone, email, in person or through the CAFM system directly.
• Generating weekly reports for the Helpdesk Supervisor and/or Manager
• Chasing direct labour and subcontractor for updates, reports, quotes etc.
• Tracking compliance with attendance SLA’s, intervening to drive supplier and direct labour performance, communicating with customers and escalating performance issues where necessary.
• Promote a culture of customer service to both internal and external customers.
• Assisting the Facilities Managers, Helpdesk Supervisor and Helpdesk Manager with all aspects of contract management, supplier management and supplier procurement

• Experience of working in a Helpdesk role, preferably using a CAFM (Computer Aided Facilities Management) system.
• Good communication skills and good organisation skills.
• Experience of working directly with client representatives.
• Good computer skills including use of Microsoft Office, in particular be at an intermediate level.
• Capacity to meet deadlines.

At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.

You will be working in the Building Services Operating Unit, based in South Lanarkshire where we are responsible for bringing Skanska’s purpose to build for a better society to life-creating healthy workplaces, comfortable homes and efficient facilities that improve people’s lives. Through collaboration and innovation, we deliver high-quality solutions that make a lasting, positive impact for people and communities.