IT Help Desk

IT Department Administrative Support

• Manage daily administrative activities, including departmental correspondence, documentation, recordkeeping, and coordination of IT-related requests.
• Coordinate approved purchases of IT equipment, software, supplies, and services, including purchase orders, invoices, and related departmental records.
• Track software subscriptions, licenses, service agreements, warranties, and renewals.
• Coordinate with vendors and service providers regarding equipment, internet, telephone, software and other IT services.
• Maintain accurate and up-to-date company email, telephone, and extension records.

Help Desk & Ticket Management

• Serve as the first point of contact for employees requesting IT assistance by phone, email, or other approved channels.
• Log, update, document, and assign Help Desk tickets to appropriate IT personnel.
• Monitor outstanding service requests, coordinate follow-up, and communicate updates to employees and IT personnel.
• Assist with coordinating IT-related requests for employee onboarding, and changes in system access.

IT Equipment & Inventory Support

• Maintain accurate IT asset inventory, equipment assignments, and related records.
• Coordinate equipment requests, distribution, shipping, receiving, returns, and replacements.
• Assist with tracking equipment needs and coordinating approved equipment purchases.

General Responsibilities

• Communicate effectively and professionally with employees, vendors, and other departments.
• Exercise discretion and independent judgment when handing confidential company information.
• Ensure compliance with applicable company policies, IT procedures, information-security requirements, and safety practices.
• Perform other duties as requested, directed, or assigned.

• High School Diploma or GED required; Associate degree in related field preferred
• At least 3 years’ experience in a directly related field

SKILLS / KEY COMPETENCIES

• Must have a valid driver’s license, proof of insurance, and a good driving record to operate a company vehicle when traveling to company offsite locations.
• Knowledge of the organization to complete assignments
• Knowledge of Help Desk ticketing software (Track-It or similar)
• Must be able to work non-routine hours when necessary
• Ability to communicate effectively, both verbal and written with customers and employees at all levels

PHYSICAL REQUIREMENTS

• Frequently required to use hands and arms, stand, walk, sit, climb, stoop, kneel or crouch
• Will work in an indoor and outdoor setting
• Moving about to accomplish tasks or moving from one worksite to another
• Ability to operate a computer and other office productivity machinery (e.g., calculator, copy machine, printer)
• Constantly perform repeating motions that may include wrists, hands and/or fingers
• Frequently communicate with other members of the team.
• Work will include moving and/or lifting objects up to 50 pounds (with assistance)