Senior Applications Analyst

• Maintains required software configurations to meet evolving business and user needs.
• Leads and implements solutions that add value, are stable, and can be supported through the product lifecycle.
• Collaborates with both internal and external healthcare partners, the CTS Applications Manager, and enterprise architects to ensure business needs are understood and addressed.
• Serves as the senior resource for assigned applications, helping guide application support, business process improvements, and decisions about future enhancements and changes.
• Partners with vendors, business stakeholders, and IT teams to evaluate application changes and technical solutions, helping ensure they meet business needs and can be effectively supported by CTS.
• Leads and supports major application initiatives, including new implementations, upgrades, integrations, and other significant changes to business-critical systems.
• Partners with laboratory and business stakeholders to identify opportunities to improve processes, simplify support, standardize configurations where appropriate, and strengthen application support across CTS.
• Creates and maintains documentation that meets CTS software development lifecycle (SDLC), change control, quality, and validation requirements.
• Represents IT in assigned project discussions and helps keep application work moving by communicating clearly, raising concerns, and following decisions and action items through completion.
• Provides subject matter expertise for the applications supported by CTS IT, including internally developed and vendor provided applications.
• Troubleshoots complex production applications, interfaces, laboratory instruments, hardware, and software issues. Provides issue coordination through resolution.
• Develops, executes, and reviews test plans, including automated test cases when appropriate.
• Keeps application documentation and support procedures current. Cross-trains other team members to share critical knowledge and ensure continuity of support.
• Provides day-to-day technical guidance and mentoring to application analysts, administrators, and other team members without direct supervisory responsibility.
• Participates in disaster recovery planning, application recovery testing, contingency planning, and business continuity exercises for assigned applications.
• Builds shared knowledge and support capability across lab applications as CTS aligns laboratory application environments.
• Performs all duties in compliance with internal SOPs and applicable FDA, cGMP, and quality requirements. Brings compliance concerns to management.
• Provides quality service to CTS customers.
• Maintains good attendance and punctuality in accordance with the absence policy.
• Performs other duties as assigned by management.

• Education: Bachelor’s in a relevant field or equivalent combination of education and experience.
• Experience: A minimum of 8 years of related enterprise application experience, or an equivalent combination of education and progressively responsible experience.
• At least 2 years of experience with programming languages and SQL commands.
• Experience independently supporting, administering, improving, or implementing business-critical applications.
• Experience with server platforms and operating systems.
• Experience with computer system validation methods and procedures.
• Experience leading technical work, solving complex application problems, or coordinating work across business and IT teams.
• Experience documenting processes, sharing knowledge, mentoring others, and building backup support for critical responsibilities.

PREFERRED QUALIFICATIONS

• Experience supporting or administering Laboratory Information Systems.
• Experience supporting laboratory operations or another FDA-regulated environment.
• Experience with Automated validation tools.
• Experience providing support to a laboratory focus work environment.
• Knowledge of computer change processes and applicable FDA and cGMP requirements.
• Knowledge of standard disaster recovery and business continuity processes.
• Experience with application implementations, upgrades, integrations, migrations, or major system changes.
• Experience reviewing technical solutions or recommendations from vendors and implementation partners.
• Experience supporting multiple laboratory locations, business areas, or application groups.

SKILLS AND ABILITIES

• Works independently with minimal supervision and knows when to involve other team members or leaders.
• Willing and able to learn new technologies and understand the business processes they support.
• Provides technical leadership and influences decisions without direct supervisory authority.
• Understands laboratory business processes and can translate business needs into practical, supportable application solutions.
• Balances immediate operational needs with long-term support, compliance, cost, and business needs.
• Identifies what needs attention, takes ownership, and follows work and issues through completion.
• Shares knowledge, mentors others, and helps build backup coverage for critical responsibilities.
• Maintains confidentiality.
• Uses strong analytical and problem-solving skills.
• Organizes and prioritizes a changing workload with multiple priorities.

• Communicates clearly and works effectively with customers, team members, business partners, vendors, and all levels of management. Works effectively as part of a team. *, * Travel 20-25%

• 5+ hours per shift: Sitting, reaching waist to shoulder, finger dexterity
• Up to 3 hours per shift: Standing, walking, bending, squatting, kneeling, handling, driving, reaching above shoulders, reaching waist to shoulder, reaching knee to waist, reaching floor to knee, grasping items, lift/carry/move items up to 40 pounds, push/pull items up to 10 pounds.