Tier 1 IT Support Technician (Full-Time, In-Office)

• Report to our office daily to provide remote support for client IT issues via phone, email, and remote tools.
• Troubleshoot desktops, laptops, printers, routers, and servers.
• Use remote assistance tools to diagnose and resolve problems.
• Track and follow up on tickets within defined SLAs.
• Document solutions and contribute to our internal knowledge base.
• Deliver excellent customer service via phone, email, and in person when onsite.

• You’ve built your own PC or love tinkering with tech.
• You’re a gamer or tech enthusiast who enjoys learning.
• You’re passionate about helping others solve tech problems.
• Strong knowledge of Windows OS, basic networking, and hardware.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Reliable transportation and a valid driver’s license for daily office commute and occasional onsite client visits.
• Comfortable working in an office setting and face-to-face with clients., * Ability to sit for extended periods and use a computer keyboard.
• Vision and hearing sufficient for office work and communication.
• Ability to lift and transport IT equipment (up to 25-40 lbs) for onsite visits.
• Must have a reliable personal vehicle and valid driver’s license.
• Ability to commute to our office daily and travel to client sites in Rhode Island, Connecticut, and Massachusetts as needed.

Job Type: Full-time

Pay: From $18.00 per hour Location: Rhode Island - Reports to our office daily; occasional travel to client sites throughout RI, CT, and MA as needed

Job DescriptionJoin One of Rhode Island’s Fastest-Growing IT Companies!

We’re passionate about technology-whether it’s testing new hardware, exploring software, or finding smarter ways to work. Recognized as one of the Fastest Growing Companies in RI, ranked among the Top 10 MSPs in North America, and named one of the Best Places to Work in RI, we’re committed to innovation and team success.

Why You’ll Love Working Here

• Your ideas matter-your voice is heard.
• We invest in your growth with paid training, certifications, and clear career paths.
• Flexible scheduling for life’s unexpected moments.
• A culture that values collaboration, curiosity, and customer success., * In-office, Monday-Friday, shifts between 8:00 AM - 5:30 PM.
• Occasional after-hours or weekend work (with notice).
• Performance reviews with growth opportunities.

Benefits

• 401(k) with matching & profit sharing
• Paid training and certifications
• Paid time off and sick days
• Health and dental insurance options
• Flexible scheduling, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Professional development assistance

Application Question(s):

• Have you ever built a custom gaming computer? If so, what were the CPU and GPU?
• Do you have reliable transportation to commute to our office daily and for occasional onsite client visits across Rhode Island, Connecticut, and Massachusetts?
• Do you have a homelab? What are you running in it?