Applications Support Analyst

As the Institution’s Applications Support Analyst, you will be responsible for supporting and improving the Institution’s core business systems, ensuring they remain reliable, secure and effective for users across the organisation.

From resolving application issues and maintaining data quality to supporting system enhancements and working with suppliers, you’ll play a key role in delivering an excellent user experience while helping to drive continuous improvement across our technology services.

To be shortlisted for this post, you must have:

• Experience providing 2nd-line application support in a similar environment
• Knowledge of SQL, reporting tools, or system configuration
• Strong experience resolving incidents and service requests
• Experience working with suppliers or 3rd party support teams

Experience in producing user guides or training materials would be advantageous.

Are you a problem-solver who enjoys helping people get the best from technology? If so, this could be the role for you., * Active Directory (Line)

• Analytical Thinking (Solving)
• Communication Skills (Key)
• Enterprise Resource Planning (ERP) (Diploma)
• Microsoft Excel
• Problem Solving (Process)
• Self-Motivation
• Software Engineering Job Titles
• SQL Databases
• Technical Support (IT)

25 days’ paid annual leave (rising with service) plus bank holidays and flexi leave

• A pension scheme with up to 9% employer contributions
• Life Insurance
• Private Medical Insurance
• Permanent Health Insurance
• Health Cash Plan
• Employee Assistance Programme
• Season Ticket Loan
• Cycle to Work Scheme
• Continuous Professional Development
• Salary Progression, We are based on the edge of the city, our office is bright, modern and open plan. We are an inclusive and friendly workforce.

IStructE is a charity and the professional body for structural engineers. We have a global membership who have designed many of the world’s iconic structures, as well as many of the buildings and bridges we take almost for granted in our daily lives.

Creating safer structures for the benefit of the public is at the heart of our remit, and this includes environmental sustainability, with structural engineers and the Institution at the heart of the impact construction has on natural resources and climate change.

We are passionate about inclusion and work hard to help those with talent, irrespective of background, to find and develop a route into the profession. Many of our members work to support the world’s most vulnerable communities, especially those living in places prone to natural hazards, such as earthquakes and extreme flooding.

If working as part of a staff team of about 80 people and alongside many of our members to address these issues appeals to you, then we would love to hear from you.