Application Support Engineer

The successful candidate will provide Level 1 support, manage Level 2/3 escalations and support application improvements and transformation projects. You will work closely with internal teams and third-party providers to ensure systems remain effective and reliable.

Role & Responsibilities:

• Support core business applications and ensure business continuity.
• Provide application support and escalate complex L2/L3 issues.
• Troubleshoot application, database and system issues.
• Work with business teams to understand and resolve requirements.
• Support application integration, automation and process improvements.
• Support databases, master data and operational reporting.
• Support document management and content workflows.
• Contribute to application projects, including testing and implementation.
• Manage software vendors, SaaS providers and service partners.
• Support access, licensing, security and disaster recovery.
• Maintain system documentation and architecture diagrams.
• Identify opportunities to improve processes and reduce manual work.

• Experience in application, IT or technical support.
• L1/L2/L3 application support experience.
• Strong troubleshooting and problem-solving skills.
• Experience supporting business applications and users.
• Understanding of databases and data management.
• Experience gathering requirements and resolving system issues.
• Experience working with vendors or SaaS providers.
• Strong communication and organisational skills.

Desirable:

• Experience with systems integration, automation or transformation.
• Knowledge of document management systems.
• Experience with systems administration, security or disaster recovery.
• Experience producing reports or dashboards.
• Experience maintaining technical documentation.

Skills

• Analytical Thinking (Solving)
• Communication Skills (Key)
• Customer Service
• Databases
• Infrastructure Management
• Microsoft SQL Server
• Problem Solving (Process)
• Self-Motivation
• SQL Databases
• Technical Support (IT)