Technology Support Technician K-12

Excelsior Classical Academy is seeking a reliable and service-oriented Technology Assistant to support the technology needs of our K-12 students, teachers, administrators, and staff.

This position will provide day-to-day technical assistance, help maintain school devices and equipment, assist with technology-related issues in classrooms, and work closely with the Technology Director to keep ECA’s technology systems running smoothly.

The ideal candidate is someone who enjoys helping others, is comfortable troubleshooting technology, can manage multiple requests, and understands the importance of providing dependable support in a school environment.

Primary Responsibilities

Technology Support

• Provide day-to-day technical support to teachers, staff, students, and administrators.
• Troubleshoot computers, Chromebooks, laptops, tablets, printers, projectors, interactive displays, phones, and other technology equipment.
• Assist with hardware and software issues and determine when an issue needs to be escalated to the Technology Director or a vendor.
• Respond to technology help requests in a timely and professional manner.
• Document technology issues, repairs, and resolutions as needed.
• Assist teachers with classroom technology and instructional equipment.

Devices and Equipment

• Prepare computers, Chromebooks, tablets, and other devices for students and employees.
• Assist with distributing, collecting, assigning, and tracking school-owned devices.
• Maintain accurate records of devices, chargers, accessories, and other equipment.
• Inspect returned devices and report damage or missing equipment.
• Assist with device repairs, replacements, updates, and technology refresh projects.
• Keep technology storage areas organized and equipment properly labeled and stored.

Accounts and Software

• Assist with student and employee technology accounts as directed by the Technology Director.
• Help students and staff with password resets and basic account-access issues.
• Provide basic support for Google Workspace, Microsoft applications, learning platforms, student information systems, and other school software.
• Assist with software installations, updates, and technology rollouts.

Classroom and School Support

• Provide technology assistance in classrooms when needed.
• Help set up technology for meetings, professional development, testing, assemblies, presentations, and other school events.
• Assist with projectors, displays, audio equipment, computers, and other classroom technology.
• Respond quickly to technology issues that interfere with instruction or school operations.
• Assist with school-wide technology projects and new technology implementations.

Inventory and Organization

• Maintain an accurate inventory of school technology equipment.
• Track equipment assignments, repairs, replacements, and current status.
• Assist with technology inventories and audits.
• Help maintain records related to purchases, warranties, repairs, and replacement equipment.
• Assist with the appropriate surplus, disposal, and recycling of outdated equipment.

Cybersecurity and Confidentiality

• Follow ECA policies and procedures related to cybersecurity and acceptable technology use.
• Protect confidential student, employee, and school information.
• Follow appropriate procedures for passwords, accounts, devices, and data.
• Immediately report suspected phishing, unauthorized access, security concerns, or other technology incidents to the Technology Director.
• Follow all applicable requirements regarding the protection of student information.

Professional Expectations

The Technology Assistant is expected to provide excellent customer service and maintain a professional, helpful attitude when working with students and staff. The individual must be dependable, organized, responsive, and able to work independently while also being a strong member of the ECA team.

The employee is expected to:

• Respond to requests in a timely manner.
• Communicate clearly with both technical and non-technical users.
• Maintain confidentiality.
• Demonstrate patience and professionalism when assisting students and staff.
• Follow ECA policies, procedures, and expectations.
• Maintain professional boundaries when working with students.
• Take initiative and follow through on assigned responsibilities.
• Perform other duties as assigned by the Technology Director or school administration., The Technology Assistant works throughout the school and will regularly interact with students, teachers, administrators, staff, families, and vendors. The position requires flexibility and the ability to respond to changing technology needs while maintaining a professional and positive approach.

Reporting

Reports to: Technology Director

Works closely with: Executive Director, Director of Operations, administrators, teachers, staff, students, vendors, and other members of the ECA team.

Employment Requirements

Employment with Excelsior Classical Academy is contingent upon completion of all required employment documentation, background checks, and other requirements applicable to school employees.

Excelsior Classical Academy is an equal opportunity employer and is committed to maintaining a professional and respectful workplace.

Pay: $55,155.35 - $58,424.42 per year

Required:

• High school diploma or equivalent.
• Strong computer and technology skills.
• Ability to troubleshoot basic hardware and software problems.
• Strong organizational and problem-solving skills.
• Ability to communicate effectively with students and adults.
• Ability to manage multiple tasks and prioritize responsibilities.
• Ability to maintain confidentiality.
• Ability to work independently and as part of a team.

Preferred:

• Associate degree or higher in Information Technology, Computer Science, or a related field.
• Previous experience providing technical support.
• Experience working in a K-12 school.
• Experience with Chromebooks and Google Workspace for Education.
• Experience with Microsoft 365.
• Experience with student information systems or learning management systems.
• Basic knowledge of networking and wireless technology.
• CompTIA A+, Google, Microsoft, or other technology certification.

Physical Requirements

The employee must be able to lift and carry technology equipment weighing up to approximately 40 pounds and move equipment between classrooms, offices, and storage areas. The position requires the ability to sit, stand, walk, bend, kneel, reach, and work at a computer for extended periods.

This is a full-time, 12-month position with a regular schedule of:

Monday-Friday, 8:00 a.m.-4:00 p.m.

Occasional schedule adjustments or additional hours may be necessary for school events, testing, technology deployments, professional development, emergencies, or other school needs., * 401(k)

• Health insurance
• Paid time off
• Retirement plan