Technology Associate

The Epiphany School of Global Studies is looking for a dependable, service-minded Technology Associate to provide day-to-day technology support for our staff and students. This position will work closely with the Director of Technology to keep devices, accounts, and classroom technology running smoothly so teachers can focus on teaching. This role is hands-on for someone who enjoys solving problems and supporting users of all technical levels., Technology Support:

• Create, manage, and deactivate Google Workspace accounts for staff and students
• Provide support for Gmail, Google Docs, Drive, and other Google Workspace tools
• Create and manage Active Directory user accounts and access
• Deploy, configure, and support Lenovo laptops and docking stations
• Support Google Chrome and Chromebook-related issues
• Assist with server and network health through routine patching, backup verifications, port testing, physical cabling, and Wi-Fi troubleshooting
• Troubleshoot and support Windows 11 devices
• Support Apple iOS devices, including setup and troubleshooting
• Respond to and resolve submitted requests
• Assist with device inventory, onboarding and offboarding of staff, and start-of-year and end-of-year technology tasks
• Travel between the Trent and Henderson campuses as needed

Professional Conduct:

• Maintain professional, ethical, and responsible behavior (including professional dress) and positive relationships with colleagues, students, parents, and the community
• Serve as a positive role model for students in support of the mission of the school
• Demonstrate awareness of school-community needs and meet those needs when possible
• Follow the policies established by all relevant school, local, and state agencies
• Participate in professional development as desired or as requested
• Perform other duties as assigned

Mission Alignment:

• Fully embrace and uphold the school’s mission, vision, and core values
• Model integrity, empathy, and professionalism in all aspects of school life

• Bachelor’s degree in Computer Science or a related field, or equivalent experience and training
• Two years of related work experience in technology support
• Working knowledge of: * Google Workspace (account administration, Gmail, Docs, Drive) * Active Directory (account creation and management) * Microsoft Windows 11 and Microsoft Office applications * Google Chrome and Apple iOS devices * Lenovo laptops and docking stations * Help desk support * Strong troubleshooting skills and clear, patient communication
• Ability to manage multiple requests and prioritize urgent issues

Preferred Skills:

• Previous experience in a school or education environment, including teaching, or a demonstrated ability to work well with teachers, students, and families
• CPR and First Aid certification

Mental, Physical, and Environmental Demands:

• Some prolonged and irregular hours; frequent standing, bending, stooping, walking, and use of hands.
• The position requires the ability to use ladders, lift at least 50 lbs., and work around building materials.
• The employee must be able to talk and hear, and specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus.
• The employee must also maintain composure under stress and interact appropriately with all stakeholders.

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

The Epiphany School of Global Studies, nestled along the shores of Eastern North Carolina, is a thriving K-12 independent, college-preparatory community of faith. While our Trent Campus (Grades 6-12) is a lively center for growth, discovery, and learning, the Henderson Campus (Grades K-5) provides a learning environment filled with creativity and energy. We are committed to developing globally aware students who are prepared to flourish in the world around them.