Datacenter Administrator

Provide daily operational support and monitoring across OTAVA’s data center environments Perform daily data center walkthroughs and monitor critical infrastructure, environmental conditions, alarms, access control, and security systems Provide smart-hands remote and on-site support for OTAVA clients and internal teams Rack, stack, cable, troubleshoot, replace, and decommission servers, network switches, routers, power distribution devices, and related data center hardware Install and maintain copper and fiber connectivity, equipment grounding, cable management, and other infrastructure required for data center operations Perform local and network-based hardware administration and coordinate repair or replacement of server and network hardware Diagnose, troubleshoot, resolve, and escalate hardware and network-related incidents through established support processes and Service Level Agreements (SLAs) Support server and equipment decommissioning activities, including secure data wiping and removal of End-of-Life (EOL) equipment Assist in maintaining 100% critical system uptime and promptly respond to and escalate infrastructure alarms, risks, and issues Support on-site deployment of new clients and infrastructure, including coordination with vendors for power, network, rack, cage, and cabling installations Collaborate with Network, Systems, NOC, Deployment Engineering, and Data Center Operations teams on incidents, maintenance, migrations, and client deployments Maintain accurate ticket updates, inventory records, troubleshooting documentation, and operational procedures Participate in scheduled maintenance windows and on-call or after-hours support activities as required Deliver exceptional customer service while supporting enterprise clients Perform additional duties and responsibilities as assigned

• 2+ years of experience in data center operations, infrastructure support, systems administration, networking, or a related technical environment preferred
• Hands-on experience installing, troubleshooting, maintaining, and decommissioning server and network hardware
• Experience with rack-and-stack activities, structured cabling, copper and fiber connectivity, cable management, and power distribution
• Hands-on experience with enterprise server hardware such as Dell, HPE, or similar platforms preferred
• Experience working within ticketing systems and established incident, change, and escalation processes
• Experience supporting customer-facing or managed services environments preferred
• Familiarity with compliance-driven environments such as SOC 2, HIPAA, and PCI is a plus

Knowledge, Skills, and Abilities

Strong understanding of server and network hardware and data center infrastructure Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and common networking concepts Working knowledge of Linux and/or Windows Server environments Ability to troubleshoot hardware, connectivity, cabling, power, and basic network issues Familiarity with RAID, SAN/storage technologies, x86 architecture, and enterprise server platforms Understanding of structured cabling, copper and fiber connectivity, and cable management best practices Understanding of data center infrastructure including UPS systems, generators, PDUs, HVAC/cooling, environmental monitoring, access control, and physical security systems Basic scripting or automation experience with Python, PowerShell, Bash, or similar tools is a plus Ability to diagnose and resolve technical issues in a production data center environment Excellent customer service and communication skills Ability to effectively communicate technical concepts to both technical and non-technical audiences Strong troubleshooting, analytical, organizational, and documentation skills Ability to work independently while collaborating effectively across technical teams

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, related field or equivalent experience in data center operations, infrastructure support, systems administration, networking, or a related technical role.

Certifications

• One or more relevant industry recognized certifications such as CCNA, Network+, CompTIA Server+, Linux+, ITIL, or similar certifications are a plus

Competitive base salary ($70 - 90K depending on experience and certifications) plus bonus, 401(k) match, health insurance, generous PTO, paid volunteer time off, and working with world-class co-workers who are just as dedicated and as awesome as you are.

What about Otava?

At Otava, we are people empowering people to enable growth. We are excited for you to join us! As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.