Cybersecurity Analyst

• Monitor security events and alerts using advanced managed detection and response tools, analyzing potential threats, and initiating incident response procedures.
• Triage and review security ticket details to ensure issues are handled efficiently.
• Notify customer of relevant incoming tickets and any issues that will prevent workflow.
• Handle customer requests including security configurations, reporting requests, investigations, and all error/issue identification.
• Promptly forward complex and/or major incidents to Tier 2 analysts, providing clear documentation and context to minimize response times.
• Maintain accurate records of triage activities, generate shift reports, and contribute to incident summaries, ensuring traceability for compliance audits.
• Provide support for managed detection and response (MDR) and other agent-based solutions.
• Provide troubleshooting of security applications and appliances.
• Participate in team briefings to ensure seamless knowledge transfer.
• Perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

• Strong interpersonal skills and team-oriented attitude.
• Coachable and able to turn feedback into results.
• Strong desire to be in the security industry.
• Ability to apply cybersecurity and privacy principles to organizational requirements.
• Ability to apply techniques for detecting intrusions.
• Ability to interpret information collected by security tools.
• Superior analytical and critical thinking skills.
• Understanding of how information travels.
• Superior organization, facilitation, and leadership skills.
• Flexibility to work in a dynamic, fast-paced environment.
• Customer service skills.
• Familiar with proxy and web content filtering tools.

Education/ Experience:

• Basic programming skills are a plus.
• 1-3 years of security industry experience or equivalent skill level.
• Bachelor’s degree in a relevant field is a plus but not required.
• Familiar with scripting languages such as bash, powershell, python, KQL preferred but not required.
• Well-rounded technical knowledge in Windows, Mac, Linux OS.
• Experience system administration and/or network infrastructure is a plus.

Certifications:

• Security+, Network+, CySA+, ISC2 SSCP

Physical Demands:

Sedentary Work - Exerts up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.