It support technician (at the rank of research assistant ii)

• Provide day-to-day technical support to Centre staff and assist in resolving IT-related issues;
• Assist in the maintenance of IT systems, platforms and equipment used for data collection and project implementation;
• Support the procurement, setup, inventory management and maintenance of IT equipment;
• Assist in liaising with vendors on system support, survey platforms, website maintenance and other IT-related services;
• Provide support for website updates, database maintenance, data storage, data security and server-related matters;
• Assist in IT project implementation, including system upgrades, data migration, web application testing and user support;
• Help maintain procedures, guidelines and documentation relating to data management and IT security;
• Provide technical support for research projects, events and meetings when needed; and
• Perform other ad-hoc duties as assigned.

• A Bachelor’s degree in Information Technology, Computer Science or a related discipline;
• Relevant work experience in IT support, system maintenance, web support, database management or related areas;
• Knowledge of computer hardware, software, networking, web applications and database systems;
• Experience in website maintenance, survey systems, data management, server support and/or IT equipment procurement would be an advantage;
• Experience in photography, photo editing, and/or video editing is advantageous;
• Relevant work experience in the higher education sector, preferably in a university setting, would be a definite advantage;
• Good problem-solving skills and the ability to provide timely technical support;
• Good communication and interpersonal skills, with the ability to explain technical matters to non-technical users;
• A responsible, detail-minded and service-oriented attitude;
• The ability to work independently and as part of a team; and
• A good command of written and spoken English and Chinese. Shortlisted candidates will be invited to attend an interview and written test.

The appointment will be made on a temporary basis for up to one year, to commence as soon as possible, with the possibility of renewal subject to satisfactory performance and funding availability. University contribution to a retirement benefits scheme will be provided. A competitive salary commensurate with qualifications and experience will be offered. Other benefits include annual leave and medical benefits, where applicable.