Senior Infrastructure Engineer & Cloud Team Lead

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC., * The candidate will manage, coordinate and prioritise tasks to resolve technical incidents as quickly as possible.

• Suggest better ways of practice and provision environments.
• Work through Projects to implement new cloud infrastructure.
• Maintain and keep environments up to date with security & technical debt in mind.
• Work closely with architects, engineers and service managers to fix technical problems and identify and escalate repeat issues as necessary.
• Seek opportunities to improve service and reduce cost.
• Coach and mentor junior team members and assist in the provision of first class services and consistent levels of capability as required by the organisation., * Transition and transformation of services from legacy datacentres to Vmware platforms. Experience of delivery- management and process underpinning virtual server platforms -Microsoft Server and database technology
• • including technical and business readiness for service introduction- and the wider management- security and monitoring capabilities required to deliver an excellent service.
• Operating in a multi-vendor and-or tower based delivery environment- co-ordinating multiple technical streams to enable delivery.
• Assuming ownership of issues and managing their satisfactory resolution.
• Taking ownership of creation and delivery of the technical aspects of a project, It is often said that the customer’s needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

You will also be asked a mix of technical questions related to Infrastructure engineering, leading a team, including managing engineers and building the right person into a better engineer. You will also be asked questions on engineering in the cloud.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly., We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service, Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

• The post-holder will be able to demonstrate extensive experience within an enterprise infrastructure environment.
• Working in a technical delivery role within a complex project delivery -or equivalent- in an IT infrastructure environment.
• Building and supporting infrastructure solutions within a cloud services environment.
• Managing cloud environments.
• Windows server knowledge and experience to Administration level for current Windows Server versions- as well as experience of older versions of windows server such as 2008-2012-2016.
• Experience in deployment and use of core infrastructure services and their interdependencies e.g. AD- group policy- networking- monitoring- backups.
• Translation of strategy and architecture into deliverable operational technical solutions., * Recent experience within a server infrastructure environment.
• Administrative understanding of Azure & AWS cloud environments.
• Managing a team

Working Pattern

Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We cannot guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer., Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process., Successful candidates must undergo a standard (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).