ERP & IT Manager

The central focus of the role is Solarport’s implementation of Microsoft Dynamics 365: working alongside our implementation partner to configure and roll out the system, then becoming the business’s in-house Dynamics super user and system owner once it is live. Alongside this, the role takes ownership of Solarport’s day-to-day IT, from Microsoft 365 administration and user support to acting as the main link with our off-site IT service provider, and builds and maintains the automations and integrations that make our teams more efficient. It suits a practical, curious technologist who enjoys understanding how a business runs end to end, is comfortable with low-code and scripting tools, and wants to help shape how the business adopts ERP, automation and AI., * Dynamics 365 Implementation: Act as Solarport’s lead internal contact for the Microsoft Dynamics 365 rollout, working with our implementation partner on requirements gathering, process mapping, system configuration, data migration, testing and go-live.

• Dynamics 365 Super User & System Ownership: Become the in-house expert on Dynamics 365 once live: owning configuration, security roles, workflows and master data, handling first-line user queries, and managing change requests and updates with our partner.
• Process & Data Readiness: Work with teams across the business to review and standardise processes and prepare clean, well-structured data for migration into Dynamics 365.
• ERP Adoption & Training: Build training materials and user guides, run training sessions and champion adoption of Dynamics 365 across the business, gathering feedback to drive continuous improvement.
• Reporting & Integration: Develop reports and dashboards from Dynamics 365 (e.g. Power BI) and integrate it with Microsoft 365, Monday.com and other business systems.
• IT Operations & Support: Act as the first point of contact for internal IT issues, resolving what can be handled in-house and escalating to our external IT provider where needed, ensuring issues are closed out promptly.
• Microsoft 365 Administration: Manage user accounts, licences, Teams, SharePoint sites and permissions, working with our IT provider on changes that require elevated access.
• SQL Setup & Maintenance: Creating and maintaining SQL Server instances for local/cloud hosting purposes: database administration.
• Maintaining Server Infrastructure: Setting up and maintaining servers for any purpose (inwards-facing web-apps, database, etc) to aid the digitalisation of the business.
• Process Automation: Design, build and maintain workflow automations using Power Automate, Zapier and similar tools, connecting Microsoft 365, Monday.com and other business systems.
• AI Tools & Integrations: Support the rollout and administration of AI tools, API integrations and connectors, working with the AI & Automation team on access, permissions and data handling.
• Security & Compliance: Maintain good security practice across systems and automations, including multi-factor authentication, access reviews and device compliance, and support compliance with UK GDPR.
• Software & Hardware Management: Maintain the IT asset register, manage software licensing and renewals, and coordinate the setup and offboarding of equipment and accounts for starters and leavers.
• Supplier Liaison: Serve as the day-to-day contact for our external IT partner and Dynamics 365 implementation partner, monitoring service levels and flagging service or cost issues to the AI & Automation lead.
• Project Support: Support other system deployments and migrations, including testing, data preparation and user onboarding.
• Documentation & Training: Document systems, automations and processes, and help colleagues use technology effectively and securely.

• Experience implementing, administering or acting as a super user for an ERP system, ideally Microsoft Dynamics 365 (Business Central, Finance & Operations or Sales).
• A good understanding of core business processes such as finance, purchasing, inventory, sales and project accounting, and how they translate into ERP configuration.
• Experience in IT support, systems administration or a similar technical role.
• Hands-on experience administering Microsoft 365, including Entra ID, Exchange Online, Teams and SharePoint.
• Experience building automations with Power Automate or similar low-code tools (e.g. Zapier, Make).
• Experience administrating SQL instances and maintaining/creating instances.
• Experience spinning up and maintaining locally OR cloud hosted servers for various purposes.
• Sound understanding of networking, Windows endpoint management and cybersecurity fundamentals.
• Experience working with an external IT service provider or managed service provider (MSP).
• Awareness of data protection and GDPR as they apply to IT systems and data flows.
• Clear communication skills, with the ability to explain technical topics to non-technical colleagues.
• Well organised, with the ability to balance support requests alongside project and automation work.

Desirable

• Scripting experience in PowerShell, Python or VBA.
• Direct experience with setting up SQL Server and building relational databases.
• Experience of a full ERP implementation lifecycle, from design through to go-live and hypercare.
• Experience working with REST APIs, webhooks or integrating SaaS platforms.
• Exposure to AI tools in a business setting (e.g. Microsoft Copilot, Claude, ChatGPT).
• Experience with Monday.com, Power BI or the wider Power Platform (Power Apps, Dataverse).
• Relevant Microsoft certifications (e.g. MB-920, PL-200, MS-900, MS-102, PL-900).

• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• Paid volunteer time