Information Technology Student Technician

NC State University Libraries IT Department is seeking motivated undergraduate or graduate students to join the Libraries Information Technology Support team. IT Student Technicians work to assist Library patrons and staff with technology issues. IT Student Technicians are entrusted with a high level of responsibility and have the opportunity to develop creative solutions to technical challenges. Duties include: monitoring and responding to the Libraries IT Service Desk support requests; diagnosing, troubleshooting, and resolving technical issues; assisting with hardware, software, and network support; maintaining IT equipment and supporting Libraries computing. Successful candidates will gain hands-on experience while working alongside professional IT staff, supporting best-in-class enterprise technology solutions across D.H. Hill Jr., James B. Hunt Jr., and NC State University branch libraries. Is Time Limited No If Yes, Appointment Length Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer:

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses
• Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Department Information

• Ability to learn new skills via hands-on experience with new technology and through technical documentation.
• Strong customer service and communication skills.
• Attention to detail and strong organizational skills.
• Eagerness to learn and problem-solve.
• Ability to adhere to a consistent schedule with minimal lateness or absenteeism.
• Strong self-management skills, including the ability to anticipate challenges, seek solutions independently, and maintain consistent focus on work.
• Ability to contribute to an environment of well-being and belonging.

Preferred Years Experience, Skills, Training, Education

• Experience with network and computer troubleshooting
• Experience interacting directly with customers including Students, Staff and Faculty via multiple communication channels.
• Ability to document customer interaction, troubleshoot problems, and gather technical information.

Required License or Certification N/A Valid NC Driver’s License required? No Commercial Driver’s License Required? No

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.