Technology Support Specialist

The Technology Support Specialist provides technical support within an educational environment. This role includes the deployment, maintenance, and troubleshooting of desktop computers, laptops, audiovisual systems, and network equipment. Additionally, the specialist assists faculty and staff in effectively utilizing technology in both office and classroom settings to enhance teaching, learning, and administrative operations., The Technology Support Specialist will provide comprehensive technical support across campus, including, but not limited to the following:

• Respond to helpdesk calls, emails, and walk-up requests, providing first-level technical support and escalating as needed
• Deliver responsive support for desktops, laptops, printers, audiovisual equipment, and network-connected devices
• Install, configure, clone, and maintain computer systems; manage imaging processes and maintain accurate inventory records
• Diagnose and resolve hardware, software, and network connectivity issues across classrooms, labs, offices, and remote environments
• Advise faculty and staff on best practices for using technology in an educational environment
• Stay current with emerging IT and instructional technology trends through ongoing professional development
• Assist with local area network (LAN) wiring and perform basic network troubleshooting and support tasks
• Provide technical support for college events and initiatives requiring specialized equipment or setup
• Perform other duties and contribute to special projects as assigned

• Associate degree in computer information technology, information systems, or a related field from an institution accredited by a federally recognized institutional accreditor
• Demonstrated proficiency in Microsoft Office applications and online collaboration platforms
• Understanding of computer imaging, hardware and software installation, network connectivity, and technical troubleshooting
• Knowledge of instructional technologies, including smartboards, lecture capture systems, wireless presentation tools, and assistive/accessible technologies
• Excellent customer service skills with strong interpersonal, written, and verbal communication abilities
• Willingness to learn multiple roles and be flexible with work assignments on a daily basis
• Proven ability to independently analyze problems, identify solutions, and implement resolutions effectively
• Strong organizational and time management skills with the ability to manage multiple tasks and adapt to changing priorities
• Ability to maintain confidentiality and work both independently and collaboratively in a fast-paced environment
• Industry-recognized certifications (e.g., CompTIA A+, Network+, or equivalent) preferred

Working Conditions

• Lift and move equipment weighing up to 50 pounds
• Work in various indoor settings such as classrooms, labs, and offices, including tight or elevated spaces
• Flexibility to work outside of standard business hours, including evenings or weekends, in support of system maintenance, special events, or urgent technical needs
• Prolonged periods of sitting, standing, walking, and operating computer equipment