NOC ENGINEER T1 - T2 - Network & Security

Based in Cardiff Bay, Optec is a Fortinet Expert Partner specialising in managed networking and security services. Our NOC/SOC team monitors and manages firewalls, switches, wireless environments, and security infrastructure for a broad customer base throughout the UK and Europe., We have grown rapidly and we are looking to appoint a talented L1 NOC Engineer to join our first-line team.

What Will You Be Doing?

You will work as part of the Optec Network Operations Centre, providing the initial customer point of contact and carrying out the first diagnosis and triage of incidents and change requests. The L1 tier is the entry point into our NOC/SOC progression: you’ll build the foundational monitoring, triage, and customer-facing skills that everything above (L2 and L3) builds on.

Core responsibilities:

• Act as the initial point of contact for customers raising incidents, events, and service requests

• Carry out first-line diagnosis and triage across firewall, switching, and wireless environments

• Manage and progress service requests through to resolution or handover

• Liaise directly with customers and carry out technical testing, resolving issues where possible

• Escalate to L2/L3 engineers when a ticket requires deeper diagnostic work, rule changes, or configuration beyond your authorisation

• Log clear, accurate ticket notes so any escalation to L2/L3 or handover across a shift change is smooth

• A strong work ethic and a willingness to take ownership of issues

• A logical approach to diagnosing problems

• A demonstrable keen interest in computer networking

• Excellent customer service skills

Nice to Have

• No experience is required, but some experience providing IT support for production networks would be beneficial, including any experience of routing, switching, and wireless networking

• Some experience of network / IT monitoring services

Beneficial Qualifications

• Any technical certifications

• Any vendor qualifications

• Full time, permanent role

• Basic salary (£25500 - £33411)

• 25 days holiday + Bank Holidays

• Benefits package (details below)

• Company Pension

• Comprehensive technical training regime, including progression support toward L2

• Office based, * Supportive and sponsored professional development opportunities, including paid / reimbursement of examination and professional membership fees

• 25 days holiday

• In addition to standard annual leave, all employees benefit from up to 3 Mental Health Days per year

• Employee Assistance Programme

• Pension Scheme, with the ability to adjust your contribution amount

• Access to free onsite car parking

• Opportunities to get involved in supporting your chosen charity, and paid time to take part in volunteering via our ‘Give a Day’ incentive

• Access to salary sacrifice Cycle to Work Scheme

Please note this role is office based in Cardiff Bay.

A driving licence would be beneficial.