NOC Engineer

We are looking for a skilled NOC Engineer responsible for monitoring, maintaining, and troubleshooting network and IT infrastructure. The role involves 24/7 monitoring of network devices, identifying incidents, performing first-level troubleshooting, coordinating with internal teams and service providers, and ensuring high availability of services., * Monitor network infrastructure, servers, applications, and telecom services using NMS and monitoring tools.

• Perform real-time incident detection, alert analysis, and troubleshooting.
• Handle network issues related to routers, switches, firewalls, links, and connectivity.
• Perform first-level troubleshooting for LAN, WAN, VPN, VoIP, and internet connectivity issues.
• Escalate critical incidents to L2/L3 support teams as per defined procedures.
• Monitor bandwidth utilization, latency, packet loss, and network performance metrics.
• Perform device health checks and ensure availability of network services.
• Create and manage incident tickets using ticketing tools.
• Coordinate with ISPs, vendors, and internal teams for issue resolution.
• Follow incident, problem, and change management processes.
• Maintain daily operational reports, incident reports, and network documentation.
• Perform configuration checks, backups, and basic network changes as required.
• Support scheduled maintenance activities and network upgrades.
• Ensure compliance with SLA requirements and operational procedures.

• Bachelor’s degree or diploma in Computer Science, Information Technology, Electronics, or related field.
• Experience in a NOC, network support, telecom, or IT operations environment.
• Strong understanding of networking concepts:
• TCP/IP
• OSI Model
• IP addressing and subnetting
• VLANs
• Routing and switching
• DNS and DHCP
• VPN concepts
• Basic knowledge of network devices:
• Routers
• Switches
• Firewalls
• Wireless controllers
• Experience with monitoring tools such as:
• SolarWinds
• PRTG
• Nagios
• Zabbix
• Grafana
• Splunk
• Basic troubleshooting skills using tools like ping, traceroute, nslookup, and Wireshark.
• Knowledge of ticketing tools such as ServiceNow, Jira, or similar platforms.

Preferred Skills

• Knowledge of Cisco, Juniper, Fortinet, or MikroTik devices.
• Understanding of VoIP/SIP and telecom operations.
• Basic Linux administration skills.
• Experience with cloud platforms (AWS/Azure/GCP) is a plus.
• ITIL process knowledge is preferred.

Certifications (Preferred)

• Cisco CCNA
• CompTIA Network
• ITIL Foundation
• Vendor-specific networking certifications

Soft Skills

• Strong monitoring and troubleshooting ability.
• Good communication and documentation skills.
• Ability to work in rotational shifts and handle critical incidents.
• Ability to prioritize tasks in a fast-paced environment., * 0 3 years: Junior NOC Engineer
• 3 5 years: NOC Engineer
• 5 years: Senior NOC Engineer