Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Job source

startup.jobs

Tech stack

Microsoft Excel MicroStrategy

Job description

• Managing the delivery and return flows to our customers and the related performance
• Improving customer satisfaction on deliveries and returns through the management of the related KPI
• Designing, planning, and implementing the best possible delivery and returns experience for our customers by implementing new service propositions and carrier/delivery products
• Managing the relationship with the external stakeholders - CEP Service Providers
• Reporting and improving the ongoing performance of the carriers

Requirements

• You have a University Degree or apprenticeship with a focus on Transport and/or Supply Chain,
• You have logistics and previous relevant experience in a similar role within logistics, transport, carrier or service provider management, and e-commerce for a minimum 3 years.
• You have great communication skills in English, an additional EU language is a plus. Ability to interact with various stakeholders at different levels to foster close collaboration.
• You bring a strong affinity to logic, you don’t shy away from self-learning, and have a passion for data. You are capable of providing fast and accurate information
• You have good Excel and/or GSheet Skills and first touch points with Microstrategy are key.

Benefits & conditions

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
• 2 paid volunteering days a year
• Employee shares programme
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• Relocation assistance available (subject to prior agreement)
• Family services, including counselling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review

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