Software Support Analyst

• Investigate and troubleshoot software errors, application failures, and user-reported issues.
• Provide technical assistance for business applications and software systems.
• Analyze support tickets and determine appropriate troubleshooting steps.
• Document incidents, resolutions, and recurring technical issues.
• Escalate complex problems to software developers or senior technical staff.
• Assist with application configuration, updates, and user access requests.
• Test software fixes and verify that reported issues have been resolved.
• Review recurring incidents and recommend process or application improvements.
• Maintain technical documentation and user support resources.
• Communicate issue status and resolutions to users and relevant stakeholders.

Logic Minds, LLC is seeking a detail-oriented Software Support Analyst to help users resolve application issues, investigate technical problems, and maintain reliable software operations. The ideal candidate will have strong troubleshooting skills, analytical thinking, and the ability to communicate technical information clearly to users and technical teams., * Associate or bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Experience in application support, software troubleshooting, IT support, or a related role is preferred.
• Familiarity with Windows applications, business software, and basic database concepts.
• Understanding of SQL queries, application logs, and technical troubleshooting methods.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple support requests and prioritize tasks effectively.
• Willingness to learn new systems, applications, and support tools.

Preferred Skills

• Experience with help desk or incident management platforms.
• Familiarity with APIs, database integrations, and software testing.
• Knowledge of IT service management practices.
• Ability to identify recurring problems and document practical solutions.
• Experience collaborating with developers and quality assurance teams.

Potential benefits may include health insurance, retirement savings options, paid time off, and professional development opportunities, depending on the employer’s actual policies and eligibility requirements., * Dental insurance

• Flexible schedule
• Relocation assistance

Logic Minds, LLC is the company name provided for this sample job description. Its specific business activities, official website, and current presence in Charlotte, North Carolina, have not been independently verified. Confirm the intended employer’s identity and services before publishing a company-specific overview.