Application Support Specialist

• Provide technical support for business applications and software systems.
• Investigate application errors, access issues, and performance problems.
• Respond to user support requests and document incidents accurately.
• Troubleshoot software configuration, login, and connectivity issues.
• Guide users through application features and standard operating procedures.
• Escalate complex technical problems to developers or infrastructure teams.
• Test application fixes and verify that reported issues have been resolved.
• Maintain a knowledge base of common issues, troubleshooting steps, and solutions.
• Assist with application updates, software releases, and user acceptance testing.
• Identify recurring problems and recommend improvements to application reliability.
• Follow established security procedures when handling user accounts and business data.
• Communicate clearly with users and technical colleagues about issue status and resolution.

The ideal candidate has strong problem-solving skills, clear communication, and the ability to explain technical concepts to users with different levels of technical experience., * Experience in application support, help desk support, IT support, or a related role.

• Basic understanding of software applications, operating systems, and networking.
• Ability to troubleshoot software errors and identify possible root causes.
• Familiarity with ticketing systems and incident documentation.
• Strong written and verbal communication skills.
• Ability to prioritize requests and manage multiple support issues.
• Attention to detail and a customer-focused approach.
• Ability to work independently and collaborate with technical teams.

Preferred Skills

• Familiarity with SQL and basic database troubleshooting.
• Experience supporting web applications, APIs, or enterprise software.
• Knowledge of Windows environments and common business productivity tools.
• Familiarity with application logs, remote support tools, and software testing.
• Experience with service management frameworks such as ITIL.
• Relevant education in Information Technology, Computer Science, or a related field, or equivalent practical experience.

The proposed annual salary range of $50,000-$70,000 is an estimate for drafting purposes only and is not a verified company pay range. Actual compensation depends on experience, responsibilities, and the employer’s requirements.

Confirm the authorized vacancy, company identity, work location, compensation, employment type, and benefits before publishing.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Logosol Inc. is listed in a Buffalo-area business directory at 250 Sonwil Drive, Buffalo, NY 14225. However, the exact identity of the company associated with this listing requires confirmation. A separate company operating as Logosol Inc. specializes in industrial automation, motion-control systems, and semiconductor wafer-handling equipment, with headquarters in San Jose, California.