Data Center Field Technician

Verigent’s client is seeking an experienced Data Center Field Technician to provide hands-on troubleshooting, maintenance, and break/fix support for enterprise-level AI servers and large-scale computing infrastructure. This role requires strong experience diagnosing complex hardware failures, particularly server power issues, memory (DIMM/RAM), high-capacity systems (100TB+), and liquid cooling technologies.

Responsibilities:

• Diagnose, troubleshoot, and repair enterprise AI servers and complex x86 hardware systems in data center environments.

• Identify and resolve server power-related failures, including power supplies, power distribution, and associated hardware components.

• Troubleshoot memory-related issues involving DIMMs, RAM, and other critical server components.

• Support large-scale enterprise systems (100TB+) and liquid-cooled server infrastructure.

• Perform hands-on break/fix repairs, preventive maintenance, hardware replacements, and system testing.

• Manage technical escalations, fault isolation, and repair/parts cycle times to minimize downtime.

• Provide second-level technical support to customers, resellers, and distributors.

• Collaborate with engineering, technical account management, and service teams to resolve complex issues.

• Conduct diagnostic testing and simulations to identify root causes and validate repairs.

• Travel to customer sites throughout the assigned territory to provide technical support, training, and issue resolution.

• 5+ years of hands-on experience servicing and troubleshooting enterprise x86 servers and associated hardware.

• Strong break/fix experience within enterprise data center environments.

• Demonstrated ability to troubleshoot server power failures, memory modules (DIMM/RAM), and hardware-related performance issues.

• Experience supporting large-scale server/storage systems, ideally 100TB or greater.

• Familiarity with liquid cooling systems used in high-density computing or AI server environments.

• Experience performing hardware diagnostics, component replacement, and root cause analysis.

• Strong customer-facing field service experience with the ability to communicate technical findings clearly.

• Ability to independently troubleshoot complex technical issues and collaborate with engineering teams.