IT Field Technician

? Provides on-site field support to customers including installation, repair, and servicing of IT equipment. ? Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices. ? Assists in investigating and resolving complex installations and maintenance matters. ? Instructs customers in the operation and maintenance of systems and equipment. ? Ensures issues are referred to the appropriate personnel/service areas for follow up testing. ? Acts as a liaison with customers on administrative and technical matters for assigned projects. ? Performs analysis on system issue trends and solutions. ? Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals. ? Documents all pertinent user information and the nature of problem reported with accuracy. ? Records all inventory transactions accurately to maintain service and inventory part accuracy.

? High school diploma or G.E.D. ? Five or more years of field support experience. ? Experience working with corporate hardware, software and equipment. ? Able to lift 45 pounds. ? Able to work in the USA. Other Qualifications: ? Deep understanding of computer hardware and software components. ? Experience navigating technical issues with a high level of customer service and empathy. ? Excellent verbal and written communication with the ability to tailor communication style to different audiences. ? Experience working in a dynamic, fast-paced environment. ? Shown success in team environments demonstrating shared responsibility and accountability. ? Strong analytical and problem solving ability. ? Good time management and organizational skills.