Desktop Technician

• Provides on-site field support to customers including installation, repair, and servicing of IT equipment.

• Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.

• Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.

• Documents all pertinent user information and the nature of problem reported with accuracy.

• Records all inventory transactions accurately to maintain service and inventory part accuracy.

• Assists in investigating and resolving complex installations and maintenance matters.

• Instructs customers in the operation and maintenance of systems and equipment.

• Ensures issues are referred to the appropriate personnel/service areas for follow up testing.

• Acts as a liaison with customers on administrative and technical matters for assigned projects.

• Performs analysis on system issue trends and solutions.

• High school diploma or G.E.D.

• Five or more years of field support experience.

• Experience working with corporate hardware, software and equipment.

• Able to lift 45 pounds.

• Able to work in the USA.

Other Qualifications:

• Deep understanding of computer hardware and software components.

• Experience navigating technical issues with a high level of customer service and empathy.

• Excellent verbal and written communication with the ability to tailor communication style to different audiences.

• Experience working in a dynamic, fast-paced environment.

• Shown success in team environments demonstrating shared responsibility and accountability.

• Strong analytical and problem solving ability.

• Good time management and organizational skills.