IT Technician

• Provide daily technical support and troubleshoot hardware, software, and network issues.
• Install, configure, maintain, and repair computers, printers, scanners, and other IT equipment.
• Maintain and troubleshoot company networks, servers, switches, routers, and wireless connections.
• Set up and manage employee accounts, email accounts, access permissions, and workstations.
• Support Windows operating systems, Windows Server, Microsoft 365, and other business applications.
• Perform routine system maintenance, software updates, data backups, and security checks.
• Monitor IT systems and help maintain network security and data protection.
• Troubleshoot technical issues independently and coordinate with external vendors when necessary.
• Maintain IT equipment inventory, system documentation, and support records.
• Assist with IT-related projects, system upgrades, and new equipment installations.

• Previous experience in IT support, desktop support, or a related technical role.
• Strong knowledge of computer hardware, software installation, and troubleshooting.
• Understanding of networking technologies, including TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi.
• Familiarity with Windows Server environments and network administration.
• Experience with Microsoft 365, Outlook, and Windows operating systems.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical users.
• Strong organizational skills and the ability to manage multiple tasks and priorities.

Preferred Qualifications

• Experience with IT ticketing systems such as Jira or similar platforms.
• Familiarity with firewalls, VPNs, cybersecurity, and data backup solutions.
• Experience supporting IT operations in a small to mid-sized business.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Ideal Candidate

We are looking for a hands-on, detail-oriented team player who takes initiative, enjoys solving problems, and is committed to keeping our IT systems running smoothly. The ideal candidate is reliable, responsive, and able to balance daily employee support with ongoing IT maintenance and improvement projects., * Help desk: 1 year (Required)

• Windows: 1 year (Preferred)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance