IT Technician

Care First Rehabilitation, is a CARF-Accredited Neuro-Rehabilitation organization serving adults with Traumatic Brain Injuries across multiple locations in Troy, Farmington, and Sterling Heights. We are seeking a dependable and technically skilled IT Onsite / Field Technician to support our growing team. This role is essential in ensuring smooth daily operations, supporting staff across clinical and residential settings, and maintaining the technology that enables high-quality client care., The IT Onsite / Field Technician provides hands-on technical support across Care First Rehabilitation’s facilities. This includes troubleshooting hardware and software issues, configuring equipment, supporting end users, and maintaining IT systems and inventory. The ideal candidate is client-focused, adaptable, and able to work independently across multiple sites., * Provide support to the Human Resources team with orientation and employee onboarding

• Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripheral equipment
• Diagnose and troubleshoot hardware, software, and basic network issues (Wi-Fi, LAN, VPN)
• Install, configure, and upgrade operating systems, applications, and hardware components
• Perform routine maintenance, patching, and system updates
• Set up new user workstations, monitors, docking stations, and accessories
• Support staff with system access, password resets, and basic training on technology tools
• Perform break/fix repairs and coordinate vendor-managed hardware replacements
• Maintain accurate IT asset inventory and update asset records
• Document troubleshooting steps, resolutions, and support activities
• Follow IT service management (ITSM) processes including incident, request, and problem management
• Assist with office moves, new facility setups, and technology refresh projects
• Coordinate with external vendors for escalated repairs or specialized equipment needs
• Ensure compliance with organizational IT policies, security standards, and data protection protocols
• Support system upgrades, rollouts, and new technology implementations across sites

• 2-5 years of experience as an IT Field Technician, Desktop Support Engineer, or similar onsite support role
• Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications
• Experience with Active Directory (user accounts, password resets, group membership)
• Ability to diagnose and repair desktops, laptops, and peripherals
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS, routers, switches, Wi-Fi)
• Familiarity with IT ticketing systems (ServiceNow, Remedy, Jira, Zendesk, Freshservice, etc.)
• Strong communication, professionalism, and customer service skills
• Ability to work independently, prioritize tasks, and manage field visits across multiple locations
• Valid driver’s license and reliable transportation

Preferred Skills

• Experience supporting healthcare, rehabilitation, or multi-site environments
• Knowledge of SharePoint, device management tools, and inventory systems
• Experience coordinating with vendors for hardware repairs or replacements, * Bachelor’s (Preferred), * Help desk: 3 years (Required)
• Microsoft 365: 5 years (Required)
• Artificial intelligence : 2 years (Preferred)
• Web design: 3 years (Preferred)
• Website management: 3 years (Preferred)

• Competitive pay
• Health, dental, vision, and life insurance
• 401(k) with employer match
• PTO and paid holidays
• Opportunities for growth, cross-training, and advancement within a rapidly expanding organization

Job Type: Full-time

Pay: $52,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Are you able to work full time, 100% in office?
• How have you used AI to make the workplace more efficient?
• Have you built a website from scratch and implemented ongoing SEO initiatives?