Information Services Assistant - Passports

• Schedules and successfully executes an equitable number of passport applications based on the needs of facility.
• Regularly tracks passport applications to ensure they are received by Passport Services.
• Maintains up to date literature and applications related to passport applications and keeps up to date with changes as communicated through official passport acceptance agent correspondence.
• Supports passport facility by attending yearly training and being available for periodical facility training.
• Maintains confidentiality and abiding by all rules set forward by the Passport Application Resource Guide (PARG).
• Provides superior customer service with information requests, reader’s advisory questions, computers, digital devices, and library equipment.
• Collaborates with community partners, patrons, and staff to provide relevant, innovative assistance and programs for patrons of the Information Services Department.
• Assists with processing, shifting, and weeding of the collection when needed; reads shelves to make sure items are in the correct order on the shelf; assists with library book displays; shelves materials when necessary.
• Handles financial transactions and assists in preparing bank deposits.
• Responsible for maintaining an attractive space in the Information Services department.
• Participates in department meetings, assigned committee meetings, and online discussions.
• Attends regular training related to adult services and other library work.
• Remains aware of safety and security issues and takes appropriate action as needed; roves the department to maintain awareness of patron needs and security.

• Bachelor’s Degree or equivalent combination of education and experience
• Experience and proficiency with current library technology, including the internet, research databases, productivity software, and communications applications
• Strong interpersonal and customer service skills
• Good time management skills and attention to detail
• Ability to take direction and work independently or in a team environment
• Proven experience in collaborating with others to provide appropriate service and programs for the public
• SCPL uses multi-factor authentication for network and program access. Employees may be required to use their personal device for MFA.
• Driver’s license valid in the state of South Carolina with the ability to drive to other libraries.

Week A & D: Sun OFF; Mon 8:30-5:30; Tues 8:30-5:30; Wed 11:15-8:15; Thurs 8:30-5:30; Fri 8:30-5:30; Sat OFF Week B: Sun Off; Mon 8:30-5:30; Tues 8:30-5:45; Wed 11:15-8:15; Thurs 8:30-5:45; Fri OFF Sat 9:15-5:15 Week C: Sun 12:15-5:15; Mon OFF; Tues 8:30-5:45; Wed 11:15-8:15; Thurs 8:30-5:45; Fri 9:15-6:15; Sat OFF (Note: Must be flexible to accommodate schedule changes may be asked to work other times) EDUCATION/EXPERIENCE: Bachelor’s degree or equivalent education and experience required.