IT Service Desk Engineer (MSP)

In this role, you will serve as the first point of contact for end-users experiencing hardware, software, or network issues. Your expertise will ensure swift resolution of technical problems, maintaining optimal operational efficiency across the organization. The ideal candidate will possess strong communication skills, a comprehensive understanding of IT infrastructure, and a proactive approach to customer support., * Provide technical support and troubleshooting assistance for desktop computers, laptops, mobile devices, and peripherals

• Manage and resolve help desk tickets efficiently using help desk systems
• Support operating systems including Windows, and Linux, ensuring seamless user experiences
• Diagnose and resolve hardware issues related to computer hardware and equipment troubleshooting
• Assist with network troubleshooting involving TCP/IP protocols, DNS, VPNs, and LAN/WAN connectivity
• Manage Active Directory accounts and perform user account administration tasks
• Support software troubleshooting for applications across various platforms
• Configure and support IT infrastructure components such as GPO (Group Policy Objects), DNS settings, and TCP configurations
• Collaborate with team members to escalate complex issues requiring advanced technical support
• Maintain detailed documentation of incidents, resolutions, and system configurations to facilitate ongoing support

• Proven experience in IT support or help desk roles with a focus on desktop and network troubleshooting
• Technical Skills: Microsoft 365, Windows Server, Virtualization/ESXi, Backup systems, Antivirus/MDR Systems, Multi-Factor Authentication, E-mail Security Services, PSAs such as Autotask or Connectwise.
• Familiarity should include: Azure AD, Zerto/Veeam/Disaster Recovery, small business integrations, M365 Backup Systems, Microsoft MFA, DUO, Mimecast, SOPHOS, Threatlocker, Datto RMM/LogMeIn, and related IT solutions
• Helpful skills to have: Scripting for task automation, VoIP systems, experience with industry specific applications in law, architecture, and finance
• Strong knowledge of operating systems including Windows (various versions), and Linux environments
• Familiarity with computer networking concepts such as TCP/IP, DNS, VPNs, and network security protocols
• Experience managing help desk systems and customer support ticket workflows
• Hands-on experience supporting hardware components like computers, mobile devices, printers, and peripherals
• Understanding of Active Directory management and user account provisioning
• Ability to analyze technical issues systematically and communicate solutions clearly to end-users
• Knowledge of IT infrastructure components including routers, switches, firewalls, and server environments is advantageous
• Excellent communication skills with an emphasis on customer service excellence

Join our team as a Service Desk Engineer to leverage your technical expertise in delivering outstanding IT support. This position offers an engaging environment where your problem-solving skills will directly impact organizational productivity. We welcome candidates who are eager to grow their careers in a fast-paced technology landscape while providing exceptional service to our users., * High school or equivalent (Required), * Windows Server: 5 years (Preferred)

• Antivirus/MDR Systems: 5 years (Preferred)
• Multi-Factor Authentication: 5 years (Preferred)
• E-mail Security Services: 5 years (Preferred)
• Autotask or Connectwise: 5 years (Preferred)
• Azure: 4 years (Preferred)
• VoIP systems: 1 year (Preferred)
• Scripting for task automation: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Paid time off