Application Support Engineer - Intermediate

• Develops new integrations between Workday and other applications.
• Maintains and supports existing integrations between Workday and other inbound and outbound applications.
• Responds to, defines, researches, and resolves customer issues referred by Level 2 and Level 3 support for the applications supported.
• Functions as the liaison between vendors and BankUnited business units.
• Provides subject matter expertise and participates in projects related to new and existing applications.
• Follows defined change control processes to test and install system patches, upgrades, or features.
• Maintains system files and monitors system configurations to ensure data integrity.
• Reviews, analyzes, and installs application systems in support of the business lines.
• Consults with users to identify current operating procedures and clarify objectives.
• Documents and writes manuals describing installation and operating procedures.
• Analyzes and evaluates existing or newly developed applications or systems and prepares documentation, including detailed technical designs, system flow charts, and system interface descriptions outlining system capabilities and processes.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

• Bachelor’s Degree in Computer Information Systems, and/or engineering or comparable experience, with the appropriate emphasis in Business Administration, and Client Server support experience.
• Master’s Degree in Computer Information Systems, and/or Engineering or comparable experience preferred.

Experience

• 3+ years of Workday development experience.
• Workday Pro Workday Orchestrate Developer Certification preferred.
• Workday Pro Workday Extend Developer Certification required.
• Experience in GitHub.
• Experience researching and keeping “abreast” of industry technical/ business information security requirements and translating those requirements to the Banks information environment.
• Proven support experience in software as a service (SaaS) and other cloud applications.

Licenses and Certifications

• Six Sigma Green Belt, Certified Scrum Master (CSM) desired.

Knowledge, Skills, and Abilities

• Demonstrates excellent oral and written communication skills.
• Software Deployment and Patch Management.
• Vendor management skills.
• Technical Documentation.
• Demonstrates broad, in-depth proficiency sufficient to be recognized as an authority or master performer in the applications of this competency; recognized authority / expert in subject matter area.
• Problem-solving, time-management, and critical thinking skills.
• Customer service skills.