Implementation Project Manager

Working with a growing UK SaaS provider that delivers business-critical software solutions to organisations across a range of sectors. Following continued growth and investment across the business, they’re looking to strengthen their onboarding and implementation function with an experienced Onboarding Consultant who can take ownership of customer projects from kick-off through to successful go-live.

This is an opportunity to join a profitable, ambitious technology business that combines the pace of a scale-up with the stability of an established organisation. Their product is highly configurable, their customer base continues to grow, and onboarding plays a critical role in delivering an exceptional client experience.

The role sits at the intersection of project management, customer onboarding and implementation delivery. Whilst the projects themselves are structured and repeatable, success comes from being highly organised, proactive, commercially aware and able to keep multiple implementations moving forward at the same time. The role

You’ll be responsible for leading software implementation projects from post-sale handover through to successful customer launch.

Working closely with customers and internal stakeholders, you’ll manage project plans, coordinate activities, monitor milestones and ensure implementations are delivered within agreed timescales.

Typical responsibilities will include:

• Managing a portfolio of concurrent software implementation projects
• Leading implementation kick-off meetings with customers
• Creating and maintaining project plans and timelines
• Managing project milestones, dependencies and deadlines
• Acting as the primary point of contact throughout the onboarding journey
• Coordinating internal teams to ensure successful delivery
• Running regular progress meetings with customers
• Managing project risks and resolving blockers
• Supporting customers with data collection and data mapping activities
• Ensuring implementations remain on track and within agreed timescales
• Escalating risks appropriately when timelines are at risk
• Supporting user adoption and customer readiness for go-live
• Maintaining accurate project documentation throughout the implementation lifecycle
• Conducting occasional customer site visits where beneficial to project success, This isn’t about managing large transformation programmes. It’s about consistently delivering customer implementations, maintaining excellent communication and ensuring a smooth path from contract signature through to successful go-live.

We’re interested in speaking with candidates who have genuine experience managing customer-facing implementation projects within a SaaS, software or technology environment.

You don’t need to come from a specific sector. However, you must be able to demonstrate strong project management fundamentals and experience delivering structured software implementations.

We’re particularly interested in candidates with experience in:

• SaaS implementation
• Software onboarding
• Customer project delivery
• Professional services
• Software deployment projects
• Digital transformation initiatives
• Business systems implementation

Ideal background

• Experience managing customer onboarding or software implementation projects
• Background within a SaaS, software or technology business
• Strong project management knowledge and methodology
• Experience building and managing project plans
• Understanding of project milestones, dependencies and risk management
• Ability to manage multiple concurrent projects
• Excellent stakeholder management and communication skills
• Experience running customer-facing meetings and workshops
• Commercially aware and customer-focused approach
• Confident working with data migration or data mapping activities
• Strong organisational and prioritisation skills
• Experience using project management tools such as Microsoft Project or similar platforms

Desirable:

• PRINCE2, APM or other recognised project management training/certification
• Experience implementing HR, workforce, payroll, people or business software
• Experience working with mid-market and enterprise customers
• Knowledge of GDPR and customer data handling best practice

What success looks like

This role would suit somebody who enjoys bringing structure and momentum to customer projects.

You’ll thrive if you’re someone who naturally plans ahead, spots risks early, keeps stakeholders accountable and takes pride in delivering projects on time and to a high standard.