Implementation Specialist

• Working closely with customers to understand their business needs, requirements and workflows.
• Helping customers configure and navigate software platforms to suit their individual requirements.
• Supporting customers through software migrations and platform transitions.
• Delivering customer training, guidance and ongoing adoption support.
• Leading customer meetings, providing updates and ensuring implementation plans stay on track.
• Troubleshooting issues and working with internal teams to find effective solutions.
• Building strong customer relationships and ensuring a smooth onboarding experience.
• Maintaining accurate customer records, implementation plans and documentation.
• Identifying opportunities to improve processes and enhance the overall customer experience.

Risk Analysis, Microsoft Excel, Are you experienced in software implementation, customer onboarding or SaaS? Our client is looking for organised, customer-focused individuals to join their growing team.

You’ll support customers through software implementations, platform transitions and onboarding, ensuring they get the most out of their technology. This is a great opportunity to combine your technical knowledge, problem-solving skills and passion for customer service!, * Previous experience in SaaS, software implementation, customer onboarding or a similar technology-focused role.

• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Confidence communicating with customers and leading meetings or training sessions.
• Good problem-solving skills and the ability to manage multiple priorities.
• Comfortable using technology and quick to learn new systems and software.
• A proactive, customer-focused approach with the ability to work independently and as part of a team.

Desirable experience:

• Experience managing software migrations or platform transitions.
• Familiarity with CRM or customer support systems.
• Experience working with customers across different industries.
• Knowledge of compliance-driven or operational software environments.

Why Apply?

This is an excellent opportunity to join an innovative technology business where you’ll be able to develop your technical knowledge, build customer relationships and play an important role in delivering successful software implementations.

You’ll be joining a collaborative team that values customer service, accountability, continuous improvement and professional development.

Skills

• Communication Skills
• Financial Knowledge
• Microsoft Excel
• Problem Solving
• Project Management
• Project Planning
• Risk Analysis
• Self-Motivation
• Stakeholder Management
• Workflow Management

We are recruiting Implementation Specialists on behalf of our client, a leading provider of workplace technology and visitor management software, based in Northampton.