EUC Support Engineer (Headquarters, Chelmsford)

An exciting opportunity to join our customer focused 2nd line IT End User Computing Support team. Working across a wide sway of Windows based technologies and applications utilising the Microsoft Windows 11 platform. Gaining a wide exposure to the latest laptop and desktop hardware and software, managing, supporting, installing, and fixing a wide variety of ‘end user’ devices and their operating platforms., The role is an office base role based at the Essex Police Head Quarters in Chelmsford Essex. Remotely supporting officers and staff across Essex and Kent. Essex Police offer smarter working which allow some flexibility in terms of work arrangements. Due to the operational nature of this role, it will be predominantly office based with some scope of working from home flexibility.

We are a collaborative department with Kent Police and supporting our officers across Essex Police and Kent Police is vitally important, so patience, tact and positivity is required to put our operational officers at ease and able to work through their problems.

We are looking for an adaptable, highly motivated, and enthusiastic person to join the EUC Support team in Essex, supporting front line officers and staff across the county. The successful candidate would be working as part of a team based at Essex Police Force Headquarters in Chelmsford, however there may be times when you will be required to travel to other Police sites, therefore a valid manual driving licence is essential. Ideally, we are looking for someone who has worked within a similar IT environment for around 1- 2 years. However, if this doesn’t quite fit, then please tell us about any alternative experience or academic learning you have in the IT field.

The ability to support Microsoft products, in particular Windows 11, as well as Microsoft Office 365 is key. Your ability to learn and pickup appropriate technical skills quickly is extremely important, as well as the ability to work both alone (remotely) and as part of a team.

Please evidence the following essential skills in your application:

• Working knowledge of Supporting and troubleshooting the Windows 11 Operating System.
• Understanding and knowledge of the main key Microsoft Office applications including Office 365.
• Effective communication skills, preferably gained within a customer service environment, your ability to work with others to effectively interact, cooperate, collaborate, and manage conflicts with other people to complete tasks and achieve shared goals (communication skills).
• A valid driving license.

Please also tell us if you have any understanding or knowledge of the following areas which are desirable for the role:

• Microsoft Active Directory.
• Basic networking.
• Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
• The principles of ITIL in a support services arena as well as any academic learning in the ICT field.

Your application is shortlisted on the content provided within the ‘reason for application’ section. Please ensure you provide as much detail as possible in your reason for applying and CV as insufficient information may mean that you do not meet the shortlisting criteria., If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you., * have subjected our Disability Confident self-assessment to external challenge and validation

• are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £39,276.00.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.