Third Line Support Engineer

• Provide 3rd Line technical support and resolve complex infrastructure, networking and cloud-related issues
• Take ownership of technical projects, including migrations, infrastructure upgrades and cloud deployments
• Support and manage Microsoft 365, Azure and hybrid cloud environments
• Work with virtualisation technologies, networking, firewalls and cyber security solutions
• Act as an escalation point for 1st and 2nd Line Engineers, offering technical guidance and mentoring
• Identify opportunities to improve client environments through automation, AI and new technologies

Technologies:

• AI
• Active Directory
• Azure
• Cloud
• Copilot
• Hyper-V
• Support
• Microsoft 365
• Network
• PowerShell
• Security
• VMware
• Veeam
• Windows
• Office 365

• Experienced 3rd Line Engineer, ideally with a Managed Service Provider background
• Strong knowledge of Microsoft 365 and Azure, including Entra ID, Intune, Exchange Online and cloud infrastructure
• Windows Server and Active Directory administration, troubleshooting and infrastructure management experience
• Experience with VMware and/or Hyper-V
• Networking and security knowledge, including DNS, DHCP, VPNs, firewalls and network troubleshooting
• Backup and disaster recovery experience, such as with Veeam
• Experience delivering projects, including infrastructure changes, migrations and technical improvements
• Experience with PowerShell, Microsoft Copilot, automation or AI technologies is an advantage

We are a well-established, growing Managed Service Provider in the North East, based in South Tyneside, with a strong reputation for delivering high-quality IT services and excellent staff retention. We invest in our people, embrace new technologies and offer the opportunity to work across a varied client base on modern technologies and technical projects. The role focuses on Microsoft technologies, cloud solutions, cyber security and automation, in a supportive, collaborative environment where ideas and technical expertise are valued. Salary is competitive, depending on experience. Benefits include private healthcare, dental and optical cover, a pension, funded training and industry certifications, and regular company events.