ICT Service Desk Analyst

As an ICT Service Desk Analyst, you will provide first-line and desktop support services across the Council, resolving day-to-day IT issues and supporting users across a wide range of technology platforms within the Council’s Technology Hub., * Provide first-line IT support to Council users.

• Diagnose and resolve hardware, software and system issues.

• Log, track and update service desk tickets.

• Troubleshoot desktop, laptop and peripheral device issues.

• Support users with Microsoft applications and business systems.

• Configure, deploy and maintain IT equipment.

• Escalate complex incidents where appropriate.

• Assist with planned technology projects and upgrades.

• Support reactive technology works and incident resolution.

• Maintain accurate documentation and support records.

• Deliver excellent customer service to internal users.

• Previous ICT Service Desk or IT Support experience.

• Experience troubleshooting Windows desktop environments.

• Strong customer service and communication skills.

• Experience supporting Microsoft Office applications.

• Understanding of hardware, software and networking issues.

• Experience managing support tickets and incidents.

• Ability to diagnose and resolve technical issues independently.

• Strong organisational and problem-solving skills.

• Ability to work effectively within a team environment.