2nd Line System Administrator

2nd Line System Administrator

Must have an Active DV Clearance

• Deliver effective technical support while maintaining high standards of security, documentation and customer service.

2nd Line System Administrator Responsibilities

• Provide 2nd Line technical support across secure infrastructure environments.
• Monitor system health, availability and performance using Event Management tools.
• Investigate, triage and resolve incidents within agreed SLAs.
• Escalate complex technical issues through established Service Management processes.
• Manage incident tickets and catalogue requests, maintaining accurate records and documentation.
• Support VMware vCenter and associated virtual infrastructure.
• Assist with monitoring and troubleshooting cloud infrastructure environments.
• Identify recurring incidents and contribute to service improvement activities.
• Create and maintain Knowledge Base articles and Standard Operating Procedures (SOPs).
• Support shift-left initiatives to improve service desk efficiency.
• Work collaboratively with 2nd and 3rd Line engineering teams to resolve technical issues.
• Maintain compliance with security procedures and operational standards.

Proven experience in a 2nd Line System Administrator or Infrastructure Support role.

• Strong incident management, technical triage and troubleshooting experience.
• Experience using Event Management and monitoring tools, including SCOM or SolarWinds.
• Hands-on experience supporting VMware vCenter environments.
• Experience working with cloud infrastructure environments.
• Strong understanding of IT Service Management processes and SLA-driven support.
• Experience managing incidents and service catalogue requests.
• Ability to investigate system alerts, identify root causes and escalate technical issues appropriately.
• Strong technical documentation skills, including Knowledge Base articles and SOPs.
• Excellent customer service, communication and organisational skills.
• Proactive approach to problem-solving and continual service improvement.
• Ability to work independently within a small, collaborative engineering team.
• Experience supporting secure Government or Defence infrastructure would be advantageous.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world’s most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.