3rd Line WINTEL Engineer

Provide 3rd Line technical support across Windows Server 2016, 2019 and 2022 environments.

• Build, configure and maintain Windows Servers hosted on VMware clusters.
• Create and maintain automated server builds, gold images, technical documentation and work instructions.
• Install, configure and rack physical Servers within data centres.
• Perform Windows Server patching, upgrades and ongoing infrastructure maintenance.
• Support Active Directory, DNS and Windows Server Update Services (WSUS).
• Investigate, troubleshoot and resolve complex infrastructure incidents and technical issues.
• Support backup infrastructure, including NetApp SAN and Cohesity.
• Monitor infrastructure performance and produce capacity management reports.
• Maintain compliance with Change, Release, Configuration and Security Management processes.
• Support infrastructure testing, troubleshooting and project delivery activities.
• Manage technical support tickets within agreed SLAs and KPIs.
• Identify and escalate technical risks, issues and delivery dependencies.
• Attend engineering meetings and provide progress updates to stakeholders.

Proven experience in a 3rd Line WINTEL or Windows Server infrastructure engineering role.

• Strong knowledge of Windows Server 2016, 2019 and 2022.
• Hands-on experience with Active Directory, DNS and WSUS.
• Strong VMware virtualisation experience.
• Experience with Windows Server builds, gold images, patching and upgrades.
• Experience supporting Microsoft System Center Operations.
• Knowledge of backup technologies, particularly NetApp SAN and Cohesity.
• Strong Scripting and automation capabilities.
• Experience supporting physical and virtual server infrastructure.
• Advanced troubleshooting, incident investigation and problem-solving skills.
• Understanding of ITIL processes, including Change, Release and Configuration Management.
• Experience working with ITSM tools and delivering against SLAs and KPIs.
• Strong communication, customer service and stakeholder management skills.
• Experience supporting secure infrastructure or Defence environments would be advantageous.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world’s most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.