Business Systems Support Manager

• Be responsible for the availability of IT systems and applications, (including liaising with 3rd party supplier support teams to resolve any technical or availability issues)
• Ensure all data is captured accurately by the systems, (including itemised pricing, product availability, product updates, product promotions, distribution scheduling information etc).
• Produce regular reports for the Management team to aid decision making using MS Excel, MS Access and SQL tools.
• Identify projects of work for improved processes to achieve optimum efficiency and subsequently initiate and drive projects through to completion.
• Manage Health and Safety and related certifications, (with support from external service providers)
• Take responsibility on reporting building maintenance issues, and pursue a timely resolution/fix.
• Provide support/take lead on BRCGS audits, delegating task within the team.

Key Skills: Strong Excel (pivot tables etc.)/ Access / SQL for reporting, working with 3rd party suppliers for issue resolution, MS Office, Logistics, Managing projects., * Advanced Excel / Access skills, having worked in a similar role previously where you had to produce regular MI information. SQL scripting would be highly advantageous.

• Broad technical skills with a natural technical problem-solving capability!
• Previous experience ensuring systems availability and supporting a range of business applications in previous roles, including liaising with 3rd party Application support staff to resolve functional or technical issues.
• Strong written and verbal communication skills
• An adaptable and flexible approach to work, ensuring all aspects of the business operations run smoothly.
• Exceptional organisational skills in an office environment.
• Ideally 5+ years’ experience in an office-based role with exposure to small business operations.
• The ability to easily transition into various departments to provide support where needed.

Our Client: Our Client is a well-established distribution company based in Shenstone just outside Lichfield. They are a small, successful business with a small, close-knit workforce that manage the day-to-day operations.