1st/2nd Line IT Technician

Reporting to the Head of IT, you will play a key role in supporting users across the business, maintaining IT systems and infrastructure, and assisting with projects that enhance security, efficiency, and business performance., * Provide 1st and 2nd line support to end users across multiple sites.

• Manage and resolve incidents and service requests through the IT Service Desk.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Entra ID.
• Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals.
• Administer user accounts, permissions, and access management.
• Support Windows operating systems and standard business applications.
• Assist with network troubleshooting including switches, wireless networking, and connectivity issues.
• Maintain hardware, software, and asset inventories.
• Support cyber security initiatives and compliance requirements.
• Assist with system upgrades, infrastructure projects, and continuous improvement activities.
• Create and maintain technical documentation and support guides.
• Work with third-party suppliers and support partners where required.

• Previous experience in a 1st Line or 2nd Line IT Support role.

• Strong knowledge of: *

• Microsoft Windows 10/11
• Microsoft 365
• Active Directory / Entra ID
• Exchange Online
• Teams and SharePoint
• Experience troubleshooting hardware, software, and networking issues.
• Understanding of cybersecurity best practices.
• Excellent customer service and communication skills.
• Strong problem-solving and organisational abilities.
• Full UK driving licence and willingness to travel occasionally between sites.

Desirable Skills

• Experience with Intune and device management.
• Knowledge of Azure services.
• Experience supporting ERP or business systems.
• CompTIA A+, Network+, Microsoft certifications, or equivalent.
• PowerShell scripting knowledge.
• Experience within manufacturing, engineering, or defence sectors.

Personal Attributes

• Friendly and approachable.
• Self-motivated and proactive.
• Strong attention to detail.
• Able to prioritise and manage competing workloads.
• Team player with a willingness to learn and develop.