IT Technician (1st & 2nd Line)

Joining a growing organisation, you’ll play a key role in supporting users, maintaining critical systems, and developing your skills across Microsoft cloud technologies and business applications.

Please note, this role is based on site 5-days near Colchester. Key Requirements

• Provide 1st and 2nd line support for hardware, software and user issues
• Act as a first point of contact for IT incidents and service requests
• Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive
• Assist with Azure/Entra ID user administration, permissions and access management
• Manage and resolve tickets in line with agreed service levels
• Deliver excellent customer service and clear communication to end users
• Work collaboratively with the wider IT team to resolve technical issues and improve service delivery

• Previous experience in a 1st and/or 2nd Line IT Support role
• Experience supporting Microsoft 365 environments
• Knowledge of Azure and Entra ID administration
• Experience working with service desk or ITSM ticketing systems
• Strong troubleshooting skills across hardware, software and remote support environments
• Familiarity with Intune, SCCM or similar endpoint management tools
• Experience supporting Microsoft Dynamics 365 CRM would be advantageous
• Understanding of ITIL principles or an ITIL certification would be beneficial
• Strong communication skills with the ability to build effective relationships with users across the business