IT Manager

We are seeking a practical, self-sufficient IT Manager to own day-to-day IT support and help improve how technology is managed across Spotless Water. This is not a people management role. You will be the hands-on point of ownership for company devices, core applications, access, security and the filling station network, working with external specialists where appropriate.

Our IT policies and device controls have evolved as the company has grown. A key part of the role is to introduce proportionate, enterprise-grade standards: centrally managed, clearer policies, better visibility of assets, and consistent access and update processes.

Role type - Hands-on individual contributor; no people management

Reporting to - Technical Operations Director

Key responsibilities-

Company IT and business systems

• Provide practical support for colleagues across the business, resolving laptop, desktop, application and mobile issues
• Administer Microsoft 365 and other business applications, including user access, licensing and supplier support.
• Maintain an accurate register of devices, software, licences, key systems and support arrangements.
• Coordinate joiner, mover and leaver processes, equipment setup and secure account closure.
• Work with departments and suppliers to improve system reliability, adoption and day-to-day workflows.

Security, policy and device management

• Assess current IT risks and develop a prioritised, affordable improvement roadmap.
• Introduce central device management, such as Microsoft Intune or an equivalent platform, for laptops, Windows PCs and mobiles where suitable.
• Implement baseline controls including encryption, endpoint protection, MFA, screen-lock policies, patching and appropriate administrator restrictions.
• Write and maintain practical policies for acceptable use, device management, access, passwords, backups and incident response.
• Keep cyber security policies and certifications up to date.

Filling station technology

• Support Windows-based PCs and associated software used within the filling station network.
• Investigate station PC faults, remote-access issues, software failures and update problems alongside operational colleagues.
• Develop standard PC builds, secure remote support, monitoring and controlled update processes that minimise disruption to live stations.
• Support the IT aspects of new station deployments, replacements and technical documentation.

Projects and suppliers

• Lead manageable IT improvements from scoping through rollout, documentation and staff communication.
• Manage relationships with external IT, software and security suppliers and seek specialist help where required.
• Advise senior management on practical IT priorities, risks and value-for-money investment.

• Experience in a hands-on IT support, systems administration or IT operations role with independent ownership of issues.
• Strong Windows troubleshooting and business laptop/desktop support skills.
• Working knowledge of Microsoft 365 administration, identity, permissions and endpoint security.
• Understanding of device management, MFA, backups, patching and good cybersecurity practice.
• Clear communication, sound judgement, organisation and a pragmatic approach to change.

Desirable

• Experience with Intune, Entra ID, Microsoft Defender or comparable tools.
• Experience introducing IT policies and controls into a growing business.
• Experience supporting remote, unattended or kiosk-style Windows PCs.
• Familiarity with Cyber Essentials.