Technology Support Technician (Assets)

• Maintains and troubleshoots hardware and software issues in a diverse OS environment, including macOS, Windows, iOS, and ChromeOS at all LSS locations.
• Evaluates technology equipment, makes appropriate on-site repairs, facilitates and/or performs off-site repairs, and performs preventive maintenance.
• Maintains printers and supplies as needed.
• Maintains and troubleshoots Epson projectors and interactive whiteboards. Resolves interactive whiteboard and projector problems including audio, display, and connection issues.
• Troubleshoots and works with vendors as needed on contracted copiers.
• Leads or participates as a team member in large implementation projects, providing user training and support and performs related professional and technical work as assigned.
• Maintains software updates and looks for issues before implementing large scale macOS updates to teacher and staff machines.
• Installs and maintains computer images, operating systems and instructional software as well as administrative software.
• Recommends upgrades for aging equipment.
• Provides cost estimates for assigned projects.
• Assists in resetting passwords and maintaining user accounts for LSS provided accounts.
• Moves, installs and configures computer equipment; including equipment for meetings and other events where technology is needed.
• Facilitates repairs via shipping to manufacturers, working with local repair facilities, or facilitating repairs onsite.
• Assists in maintaining inventory management for LSS technology equipment.
• Tags and inventories all technology related purchases.
• Works with designees at both schools to ensure all non-consumable district level purchases are inventoried into a spreadsheet and tagged appropriately.
• Imports all district level capital and non-capital purchases into a digital database.
• Assists in depreciating all capital assets at the end of the fiscal year.
• Works with users in a fast-paced environment to quickly diagnose and resolve technical issues.
• Uses the provided work order system to complete technology requests.
• Records and submits accurate, up-to-date accounting of daily job responsibilities and accomplishments.
• Directs and assists in the preparation and maintenance of a variety of narrative and statistical reports, records, correspondence, and files related to assigned service, activities and operations; provides for appropriate research and compiles reports as needed.
• Maintains assigned equipment and tools.
• Pursues formal and informal training opportunities to upgrade skills and knowledge in order to remain current and improve job knowledge and skills. In particular, maintains technical certifications to support a growing and changing technology environment.
• Understands the nature of the educational environment and respects the presence of teachers, students, parents, administrators, and other support staff.
• Provides support to the Instructional Technology Facilitator / Technology Coordinator at each school site during school-based technology initiatives and activities.
• Works with school staff and the technology staff to promote the effective use of technology.
• Performs duties in a professional, honest and responsible manner.
• Understands and follows all safety rules and proper procedures associated with the responsibilities of the job.
• Maintains a well-groomed appearance and dresses appropriately and professionally.
• Adheres to Lakeland School System standards relating to hardware, software, and vendor agreements.
• Performs other duties as deemed necessary by the Superintendent and the Director of TechnologyClearances and Testing: (at expense of applicant)

Bachelor’s Degree, Associate’s Degree or comparable relevant experience

• Industry certifications preferred: Apple Certified Macintosh Technician, Apple Certified Support Professional, Google IT Support Professional Certificate, CompTIA A+, Microsoft Certified Technical Specialist

• Minimum of three (3) years successful experience in supporting technology users

• Multi-platform experience is desirable

• Experience assisting users in a network environment

• Experience in an instructional environment is desirable

• Experience using and supporting productivity applications and instructional software

• Good record-keeping skills with database experience preferred

• Strong verbal and written communication skills

• Experience organizing and prioritizing work assignments in a fast-paced environment

• Ability to lift a minimum of 40 pounds

• Excellent interpersonal skills and the ability to work well with others

• Ability to adapt to new technologies

• Ability to work flexible schedule outside normal business hours

• Has reliable transportation and a valid driver’s license, * Associate (Preferred), * technology support: 3 years (Required)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance