IT Technician

We are seeking a reliable, proactive and technically competent IT technician to provide on-site IT support during computer-based examination sessions.

The successful candidate will be responsible for preparing examination workstations, installing and testing examination software, troubleshooting technical issues and supporting invigilation staff to ensure examinations run smoothly and in accordance with the technical guidelines provided by our examination clients.

This is an occasional, ad hoc position, with technical support required for scheduled examination sessions, including quarterly examination periods and additional sessions upon request.

Responsibilities

1. Examination Preparation and IT Setup * Prepare and configure examination PCs and workstations before scheduled examinations. * Assist with lab layouts and workstation positioning according to examination requirements. * Install, configure and update examination applications and required software. * Conduct system checks and ensure all PCs, peripherals and network connections are functioning correctly. * Carry out dummy tests, demonstration exams and technical readiness checks in accordance with examination clients’ guidelines. * Ensure examination systems are fully operational before candidates arrive.

2. Technical Support During Examination Sessions * Oversee the technical aspects of computer-based examination sessions. * Provide immediate technical assistance to invigilators and examination administrators. * Troubleshoot basic hardware, software, internet connectivity and network-related issues. * Resolve technical problems promptly to minimise disruption to examination sessions. * Follow examination clients’ technical procedures, security requirements and escalation protocols. * Remain available on-site during assigned examination sessions to provide technical assistance when required.

3. Incident Management and Reporting * Identify, record and report technical incidents as soon as they occur. * Create incident reports or support tickets using the designated reporting system. * Escalate unresolved issues immediately to the relevant technical support team or examination client. * Maintain accurate records of technical faults, troubleshooting actions and resolutions. * Communicate technical issues promptly to site management and relevant stakeholders.

4. Post-Examination Responsibilities * Complete post-examination technical checks where required. * Ensure examination applications and systems are closed or reset in accordance with client instructions. * Report any outstanding technical issues and recommend corrective actions before future sessions. * Assist with preparing examination equipment for subsequent sessions. * Prepare, organise, pack and transport examination equipment and technical kits according to session requirements. * Manage examination equipment and ensure kits are complete, labelled and ready for deployment. * Support the Operations Team with venue preparation, dismantling and equipment collection.

• Good working knowledge of Windows operating systems and PC troubleshooting.
• Experience installing, configuring and updating software applications.
• Basic understanding of LAN networks, internet connectivity, routers and switches.
• Ability to troubleshoot common hardware, software and network issues.
• Ability to follow detailed technical instructions and examination procedures.
• Good communication skills and the ability to support non-technical staff.
• Strong problem-solving skills and the ability to work calmly under pressure.
• Excellent attention to detail, reliability and punctuality.
• Ability to work independently with minimal supervision.
• Flexibility to attend examination centres on scheduled dates, including occasional weekends.
• Willingness to travel to different VITSPRO locations as required.

Desirable Experience

• Previous experience providing IT support in examination centres, educational institutions or testing environments.
• Familiarity with computer-based examination platforms and secure examination browsers.
• Experience with software deployment, workstation configuration and technical readiness testing.
• Experience using incident management or IT ticketing systems.
• IT qualifications or certifications would be advantageous but are not essential.

VITSPRO is an established examination services provider with over 13 years of experience in delivering high-stakes computer-based examinations across the UK and worldwide. We work with leading examination bodies and testing organisations, providing professional examination facilities, technical support, venue management and reliable exam delivery services.