IT Technician

Our client is looking for an experienced and proactive IT Technician to provide day-to-day IT support across the business. Working closely with the IT Manager, you will take ownership of everyday technical issues, support colleagues, and escalate more complex problems where needed., * Provide first-line and appropriate second-line IT support to employees

• Manage support tickets from initial report through to resolution
• Diagnose and resolve hardware, software, system and connectivity issues
• Support Microsoft 365, Outlook, Teams, OneDrive, SharePoint and Windows
• Manage user accounts, passwords, permissions and Multi-Factor Authentication
• Set up laptops, desktops, monitors, headsets and other IT equipment
• Prepare equipment and system access for new starters and support the leaver process
• Maintain accurate IT asset and equipment records
• Support printers, meeting-room equipment and other workplace technology
• Help the business get more from its existing systems, software and technology by identifying better ways to use available features
• Support the rollout of new IT processes, systems, software and equipment
• Escalate complex issues to the IT Manager or external providers
• Keep employees updated on the progress of their requests
• Support the IT Manager with system changes, projects and continuous improvement
• Follow IT security, data protection and information-security procedures

Essential

• Minimum 1 year’s experience in an IT Support, IT Technician, Service Desk or similar role
• Experience using an IT ticketing or helpdesk system
• Good working knowledge of Microsoft 365 and Windows
• Experience troubleshooting hardware, software and user-access issues
• Experience setting up laptops, desktops and other IT equipment
• Good communication and customer-service skills
• Able to troubleshoot independently and know when to escalate
• Well organised, with the ability to prioritise multiple requests

Desirable

• Experience administering Microsoft 365 and SharePoint
• Basic networking, Wi-Fi and connectivity knowledge
• Experience with VoIP or cloud telephone systems
• A relevant IT or Microsoft qualification, * Active Directory
• Communication Skills
• Maintenance Activities
• Microsoft Office
• Microsoft Windows OS
• Networking Skills
• Problem Solving
• Self-Motivation
• Technical Support
• Windows Server Administration