IT Support - Cloud & Network Specialist

Based in Dunfermline, you will work as part of an established technical team supporting a portfolio of business clients. The role focuses on desktop support, Microsoft 365, networking and server infrastructure, with opportunities to gain experience in cloud technologies, virtualisation and cybersecurity., * Provide first- and second-line technical support to business clients, primarily covering desktop systems, applications and connectivity.

• Diagnose and resolve hardware, software, Windows operating system and Microsoft 365 issues in line with agreed service levels.
• Assist with the administration of Microsoft 365, user accounts, Active Directory, Entra ID and Windows Server.
• Troubleshoot network issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPNs, switches and firewalls.
• Assist with the support and maintenance of virtualised environments, with opportunities to develop practical experience through ongoing training.
• Monitor IT systems and alerts, helping identify and resolve issues before they affect clients.
• Log, update and close service desk tickets accurately, ensuring issues are tracked through to resolution.
• Prioritise workloads, manage client expectations and provide timely, friendly and professional support.
• Escalate complex issues to senior engineers and work collaboratively to minimise business disruption.
• Liaise with third-party suppliers and vendors when required to resolve technical issues.
• Maintain and update technical documentation, procedures and client records.
• Assist with IT projects, system upgrades, cloud migrations, backups and cybersecurity improvements.
• Participate in ongoing technical training and professional development.Required Skills and Experience, * Provide first- and second-line IT support remotely and, where required, at client sites.
• Install, configure and maintain computers, laptops, printers and business applications.
• Diagnose and resolve hardware, software, Windows operating system and connectivity issues.
• Support Microsoft 365, including Outlook, Teams, user accounts and email services.
• Assist with Windows Server, Active Directory, Entra ID and Azure administration.
• Troubleshoot networking issues involving IP addressing, DNS, DHCP, Wi-Fi, VPNs, switches and firewalls.
• Assist with system monitoring, patching, backups, security measures and disaster recovery.
• Assist with the support and maintenance of virtualised environments, including Hyper-V and VMware, with opportunities to develop practical experience through ongoing training.
• Maintain accurate service desk tickets, technical documentation and client records.
• Support IT projects, including hardware upgrades, cloud migrations and infrastructure improvements.
• Deliver excellent customer service, keeping clients informed and managing expectations professionally.
• Participate in ongoing training and professional development.

You will ideally have at least one year’s practical IT support experience, preferably within an MSP or business IT environment. You should have a good technical foundation, excellent customer service skills and a proactive approach to resolving problems.

While some existing knowledge of infrastructure and cloud technologies is desirable, ongoing training and guidance will help you develop your technical skills and take on more advanced responsibilities over time. Support will primarily be delivered remotely, with occasional client-site visits where required., * Minimum of one year’s practical experience in IT support, desktop support or a similar technical role.

Desirable Skills - Experience or familiarity with the following would be advantageous but is not essential:

• Microsoft 365 administration, Active Directory, Entra ID, Windows Server or Azure.
• Network switches, firewalls and network security.
• Basic knowledge of virtualisation technologies, such as Microsoft Hyper-V or VMware.
• IT monitoring tools, service desk systems and service-level agreements (SLAs).
• Backup solutions, disaster recovery and endpoint security.
• Linux, PowerShell or scripting.
• Relevant IT, networking, security or Microsoft qualifications.
• Previous experience working for an MSP or supporting multiple business clients.What We Offer
• Ongoing training and mentoring from experienced IT professionals.
• Hands-on experience with a wide range of business systems and technologies., You will have a solid foundation in IT support, enjoy solving technical problems and take pride in delivering excellent customer service. Ideally, you will have experience working in an MSP or business IT support environment and understand the importance of responsive, reliable and professional client service.

You should have some practical technical experience and an interest in developing your skills in cloud services, networking and infrastructure. You do not need to be an expert in every technology listed; we value reliability, initiative, teamwork and a genuine commitment to learning., We are looking for a motivated, customer-focused IT Support Specialist to join our team. This is an excellent opportunity for someone with at least one year’s IT experience who wants to build on their existing skills, gain exposure to a wide range of technologies and develop towards cloud, networking and infrastructure engineering.

The Role

You will provide technical support to a portfolio of business clients, resolving IT issues and helping maintain secure, reliable systems. You should have a sound foundation in desktop support, troubleshooting and basic networking, ideally gained within an MSP or business IT support environment.

Excellent customer service is essential. You will need a professional, helpful approach, good communication skills and the ability to manage tasks independently while recognising when to seek guidance.

Working alongside experienced engineers, you will receive ongoing training and practical experience to develop your technical expertise in Microsoft technologies, cloud services, networking and cybersecurity., * Minimum of one year’s practical experience in IT support, desktop support or a similar technical role.

• Degree in Computer Science, IT or a related discipline, or equivalent relevant qualifications and experience.
• Good working knowledge of Windows desktop systems, computer hardware and software troubleshooting.
• Experience supporting end users and resolving common technical issues.
• Basic understanding of networking, including TCP/IP, DNS, DHCP, Wi-Fi and VPNs.
• Familiarity with Microsoft 365 and common business applications.
• Excellent customer service and communication skills, with a professional and approachable manner.
• Strong problem-solving, organisational and time-management skills.
• Ability to work independently on routine tasks and collaboratively within a technical team.
• A proactive attitude and willingness to learn new technologies through ongoing training.
• Full, valid UK driving licence, where required for occasional client visits.

Desirable Skills

Experience or familiarity with the following would be advantageous but is not essential:

• Microsoft 365 administration, Windows Server, Active Directory, Entra ID or Azure.
• Network switches, firewalls and network security.
• Basic knowledge or experience of virtualisation technologies, such as Microsoft Hyper-V or VMware.
• Backup solutions, disaster recovery and endpoint security.
• Linux, PowerShell or scripting.
• Relevant IT, networking, security or Microsoft qualifications.
• Previous experience working for an MSP or supporting multiple business clients., You will have a solid foundation in IT support, enjoy solving technical problems and take pride in delivering excellent customer service. Ideally, you will have experience working in an IT support environment, preferably within an MSP or supporting business clients.

You should have some practical technical experience and an interest in developing your skills further, particularly in cloud services, networking and infrastructure. You do not need to be an expert in every technology listed; we value technical ability, reliability, initiative and a genuine commitment to learning and providing excellent client service., * Degree in Computer Science, IT or a related discipline, or equivalent relevant qualifications and experience.

• Good working knowledge of Windows desktop systems, computer hardware and software troubleshooting.
• Experience supporting end users and resolving common technical issues.
• Basic understanding of networking, including TCP/IP, DNS, DHCP, Wi-Fi and VPNs.
• Familiarity with Microsoft 365, Outlook, Teams and common business applications.
• Excellent customer service and communication skills, with a professional and approachable manner.
• Strong problem-solving, organisational and time-management skills.
• Ability to prioritise tasks, manage multiple support requests and maintain accurate records.
• Ability to work independently on routine tasks while collaborating with colleagues and escalating issues appropriately.
• A proactive attitude and willingness to learn new technologies through ongoing training.

• Opportunities to gain relevant professional qualifications and certifications.
• A supportive, professional team environment.
• A varied role working with different clients and technical challenges.
• Competitive salary and benefits package, based on experience.The Ideal Candidate, * Ongoing training and mentoring from experienced IT professionals.
• Hands-on experience with a wide range of business technologies and systems.
• Career progression towards cloud, networking, infrastructure engineering or cybersecurity.
• Opportunities to gain relevant professional qualifications and certifications.
• A supportive, professional team environment.
• Competitive salary and benefits package, based on experience., Salary: Negotiable depending on experience.

Tecnica Ltd is a leading IT support and Managed Services Provider (MSP), delivering professional IT services to businesses across Scotland. We specialise in the delivery and support of Digital Transformation, Cloud and Managed Services, software development and cyber security, As our business continues to grow, we are looking for a motivated IT professional to join our dedicated team and develop their career in a supportive, technology-focused environment., [Company Name] is a leading Managed Services Provider (MSP), delivering tailored IT solutions and technical support to small and medium-sized businesses (SMEs). We help our clients make the most of technology through reliable IT services, cloud solutions and robust cybersecurity.