TOC Network Technician

A large, established financial services organization is seeking a Network Operations Center (NOC) Technician II to join its Technical Operations team. This role is responsible for monitoring enterprise network infrastructure, SD-WAN environments, applications, systems, and related technology services that support a large multi-site organization. The ideal candidate will have experience with network operations, incident management, infrastructure monitoring, and troubleshooting within a 24x7 mission-critical environment.

This position serves as a key member of the operations team, helping identify, escalate, document, and resolve technology incidents while contributing to the overall health, stability, and continuous improvement of enterprise systems and services., * Monitor enterprise network infrastructure, SD-WAN environments, applications, and hardware systems using enterprise monitoring tools.

• Perform real-time monitoring, alert analysis, and trend analysis utilizing tools such as Dynatrace, Splunk, SolarWinds, and similar platforms.
• Conduct initial troubleshooting, triage, and diagnosis of infrastructure and application alerts.
• Escalate and coordinate incidents according to established Incident Management procedures.
• Assist in restoring services during outages and production-impacting events.
• Participate in bridge calls, vendor coordination, incident communications, and root cause analysis activities.
• Generate and distribute operational reports and incident documentation.
• Maintain monitoring systems, escalation procedures, contact lists, and operational documentation.
• Collaborate with engineering, infrastructure, security, and application support teams to resolve incidents efficiently.
• Develop and recommend process improvements that enhance operational effectiveness, system availability, and monitoring capabilities.
• Prepare timely and accurate communications for operational stakeholders and leadership during major incidents.
• Support operational readiness and ensure compliance with change management and IT service management processes.
• Assist with training, mentoring, and knowledge sharing among team members.
• Participate in a 24x7x365 support environment, including evenings, weekends, holidays, and rotating shifts as required.

• Associate degree in Information Technology, Computer Operations, Operations Management, or a related field; equivalent experience will be considered.
• 2-4 years of experience in a technical operations, NOC, infrastructure support, or IT operations environment.
• Hands-on experience supporting:
• Operating systems and server environments
• Active Directory
• Enterprise applications
• Network technologies and infrastructure
• Experience working within formal Incident Management processes and IT service delivery frameworks.
• Strong troubleshooting and analytical skills with the ability to assess and manage operational incidents.
• Excellent written and verbal communication skills.
• Ability to work independently and effectively prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft technologies including Windows Server, Exchange, Microsoft Office, and SharePoint., * Bachelor’s degree in Information Systems, Business, Project Management, or a related discipline.
• ITIL Foundation Certification.
• SolarWinds Certification.
• Experience supporting enterprise monitoring and observability platforms.
• Knowledge of virtualization technologies such as VMware, Citrix, and Microsoft-based virtualization solutions.
• Experience supporting large-scale enterprise environments with complex infrastructure and networking requirements.

Desired Skills

• Familiarity with SD-WAN technologies and enterprise networking concepts.
• Experience with monitoring, logging, and observability platforms.
• Strong customer service mindset and ability to communicate with technical and non-technical stakeholders.
• Ability to identify operational efficiencies and drive process improvements.
• Self-starter who thrives in collaborative team environments.
• Adaptable and able to work effectively through changing priorities and technologies.
• Continuous learning mindset with a passion for technology and problem solving.

What You’ll Bring

• Strong attention to detail and sense of ownership.
• Ability to remain calm and effective during high-priority incidents.
• Collaborative approach to supporting business-critical systems.
• Commitment to operational excellence, service availability, and continuous improvement.

Work Environment: Fully onsite position with participation in a 24/7 operations schedule as needed.