NOC Technician II

Ledgent Technology has partnered with a long-standing client to identify a Network Operations Center (NOC) Technician II to join their Technical Operations team in Spokane, WA. This position is responsible for monitoring and supporting enterprise infrastructure, network services, applications, and critical technology systems that support day-to-day business operations.

The ideal candidate will have experience in network operations, infrastructure monitoring, incident response, and technical troubleshooting within a fast-paced environment. This role serves as a key member of the operations team, helping ensure system availability, responding to incidents, and collaborating with internal technology teams to maintain a stable and reliable technology environment., * Monitor enterprise infrastructure, network connectivity, applications, and technology services using established monitoring tools.

• Review alerts, logs, and performance metrics to proactively identify and address system issues.
• Perform initial diagnosis, triage, and troubleshooting of infrastructure, network, and application-related incidents.
• Escalate issues appropriately and coordinate resolution efforts following incident management procedures.
• Assist in service restoration activities during outages and production-impacting events.
• Participate in bridge calls, stakeholder communications, and root cause analysis discussions during critical incidents.
• Create and maintain incident reports, operational documentation, and status communications.
• Support monitoring platforms, escalation processes, and operational procedures.
• Collaborate with Infrastructure, Network, Security, and Application Support teams to resolve operational issues.
• Identify opportunities to improve monitoring capabilities, operational efficiency, and service reliability.
• Ensure adherence to change management and IT service management processes.
• Assist with knowledge sharing, documentation updates, and team training efforts.
• Participate in a 24/7 operational support environment, including rotating schedules as required., * Participation in a 24x7 operations environment with rotating schedules and occasional off-hours support responsibilities.

• Associate degree in Information Technology, Information Systems, Computer Operations, or a related field preferred.
• Equivalent combination of education and experience will be considered.

Experience

• 2-4 years of experience in a NOC, IT Operations, Infrastructure Support, Technical Operations, or similar environment.
• Experience supporting enterprise infrastructure and production systems.
• Familiarity with incident management, escalation procedures, and operational support processes.
• Strong troubleshooting and analytical skills.

Technical Skills

Experience with several of the following:

• Enterprise monitoring and alerting platforms
• Windows Server environments
• Active Directory
• Enterprise applications and systems support
• Network infrastructure and connectivity troubleshooting
• Microsoft Exchange
• Microsoft Office Suite
• SharePoint
• Incident and problem management practices
• Operational reporting and documentation, * Bachelor’s degree in Information Technology, Information Systems, Business Technology, or related discipline.
• ITIL Foundation Certification.
• Experience with SolarWinds, Splunk, Dynatrace, or similar monitoring platforms.
• Exposure to VMware, Citrix, or virtualization technologies.
• Experience supporting large-scale enterprise environments.
• Familiarity with SD-WAN technologies and network monitoring concepts.