IT Support & Operations Specialist

*

• Provide onsite and remote technical support for computers, software, Microsoft 365, user accounts, mobile devices, printers, scanners, and connectivity issues.
• Manage help-desk requests from intake through resolution, maintaining clear documentation and promptly escalating critical or complex issues.
• Configure, deploy, maintain, and replace computers and peripherals according to company security and configuration standards.
• Perform authorized Microsoft 365, Entra ID, Active Directory, and device-management tasks, including account access, licensing, MFA, and Intune enrollment.
• Troubleshoot wired, wireless, VPN, and basic network issues; assist with network installations and equipment replacements under the direction of the IT SystemsInfrastructure Specialist.
• Assist with basic Windows Server administration, system monitoring, patching, backup verification, and infrastructure maintenance.
• Support manufacturing, warehouse, shipping, and office technology, including plant-floor workstations, barcode scanners, WITS-related devices, and label printers.
• Provide first-line and selected intermediate OHM ERP support, including approved reports, access, testing, and basic EDI troubleshooting.
• Coordinate employee technology onboarding, changes, and offboarding, including equipment preparation, user training, authorized access changes, and equipment recovery.
• Maintain accurate IT asset inventories, spare equipment, lifecycle records, and approved disposal and data-destruction documentation.
• Monitor assigned security and system-health tools, complete approved remediation tasks, and promptly report backup failures and potential security incidents.
• Maintain technical documentation and user guides, recommend process improvements, and support IT projects, deployments, and preventive maintenance.
• Follow company safety, confidentiality, cybersecurity, and administrative-access requirements., + Travel between Woodhaven facilities and work in office, manufacturing, warehouse, and technology-equipment environments.
• Inspect, install, move, and maintain computer equipment, with assistance when appropriate.
• Use approved ladders or lifts when trained and authorized, and wear required personal protective equipment.
• Work outside normal business hours for maintenance, implementations, or emergencies; after-hours support participation may be required.

Woodhaven Furniture is seeking a detail-oriented and technically skilled IT SupportOperations Specialist to join our team. This position is responsible for supporting computer systems, software applications, Microsoft 365 services, user accounts, plant-floor technology, printers, barcode scanners, mobile devices, network connectivity, and ERP-related operations. The Specialist is also responsible for computer and device deployment, employee onboarding and offboarding, asset management, documentation, routine system monitoring, user training, and participation in IT projects., + Associate degree in Information Technology or a related field preferred; equivalent professional experience considered.

• Two or more years of professional IT support experience preferred.
• Experience supporting Windows computers, Microsoft 365, business applications, hardware, printers, and scanners.
• Working knowledge of TCP/IP, DNS, DHCP, LAN/WAN, wired and wireless networking, and VPN connectivity.
• Strong troubleshooting, customer-service, communication, documentation, and organizational skills.
• Ability to resolve common technical issues independently, prioritize operational needs, and appropriately escalate complex problems.
• Ability to work effectively across multiple manufacturing and office locations., + Experience in manufacturing, warehousing, distribution, or industrial environments.
• Familiarity with Entra ID, Intune, Windows Autopilot, Windows Server, and Active Directory.
• Experience with barcode scanners, Zebra devices, label printers, and plant-floor technology.
• Experience with OHM or another manufacturing ERP, reporting, and EDI concepts.
• Familiarity with endpoint security, backup tools, remote-support platforms, and IT deployment projects.
• Relevant Microsoft, CompTIA, networking, or technical-support certifications.