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Technical Support Technician

Celeris Networks Consulting Group, LLC
Knoxville, TN, United States
21 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Compensation
$40,000 - $54,000
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Active Directory VoIP Microsoft Outlook Hyper-V Microsoft Office Windows Servers QuickBooks (Software) Virtual Local Area Networks VPN Clients Windows Desktop Wi-Fi Technology Vmware

Job description

  • Ensure client support requests are handled thoroughly and expeditiously
  • Provide Tier 1 and Tier 2 support to customers remotely and onsite.
  • Develop documentation for client environments and applications
  • Provide training to customers
  • Work with Tier 3 support to resolve customer problems.

Requirements

  • Good oral and written communications skills.
  • Microsoft Active Directory knowledge
  • Microsoft Office 365 adminstration experience
  • Windows desktop operating systems familarity
  • Apple operating systems familiarity
  • VPN Client experience
  • Proficient in MS Office applications, especially Outlook
  • QuickBooks installation and troubleshooting experience
  • VoIP familiarity
  • Reliable transportation
  • Ability to pass drug test and criminal background check

Other technologies you will learn to support:

  • Windows Server OS
  • Hyper-V
  • VMware
  • Switching and VLANs
  • Wi-Fi
  • Office 365

Educational Requirements

  • High School Diploma or GED required
  • Associates or two-year degree preferred or equivalent experience, * High school or equivalent (Required)

Benefits & conditions

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

Apply for this position

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