Desktop Support Technician - Laboratory IT (PART-TIME)

Work with an innovative biotechnology organization as an IT Help Desktop Support Technician to provide onsite technical support for laboratory systems, end users, and scientific equipment. This role combines traditional help desk support with laboratory technology support, offering exposure to cutting-edge research programs and scientific technologies., * Provide onsite help-desk technical support to laboratory and research staff related to account access, licensing, and system issues..

• Provide onsite support for Mac and Windows users
• Troubleshoot desktop, laptop, printer, network, and application issues
• Support end-user services including ticketing systems, remote access tools, and asset management platforms
• Assist with user account administration and access management
• Support laboratory personnel with day-to-day technical issues
• Install, configure, maintain, and troubleshoot laboratory software and hardware
• Perform routine system health checks and preventive maintenance

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field
• 1-2 years experience supporting Windows and macOS environments.
• Exposure to laboratory, healthcare, research, or lab environments
• Experience working with ticketing systems and end-user support tools, * Bachelor’s (Required)

• Relaxed, collaborative workplace culture
• Exposure to a broad range of laboratory technologies
• Work directly with scientists and researchers
• Gain valuable experience in the growing life sciences industry
• Strong potential for contract extension and additional hours
• Hands-on training provided

This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!

Pay: $30.00 per hour, * 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Application Question(s):

• Have you provided IT support in a laboratory or academic research environment?
• Are you comfortable with a part-time schedule of 20 hours per week with the possibility of working full time in the future?