Help Desk Specialist (3rd Shift)- Secret

Provide responsive technical support for email, directories, standard Windows desktop applications, and custom contract applications.

• Troubleshoot and resolve user issues both over the phone and face-to-face.
• Document user interactions and problem resolutions for continuous improvement.
• Maintain user satisfaction through professional communication and technical knowledge.
• Ensure all security protocols and procedures are followed in a classified environment.

Active SECRET clearance.

• IAT-2 certification.
• Minimum 5 years’ experience in help desk or technical support roles.
• High School diploma or equivalent.
• Proficient in troubleshooting Windows desktop environments and standard applications.
• Strong communication and problem-solving skills.

Preferred Skills

• Experience supporting government or DoD users.
• Familiarity with contract-specific application support.
• Advanced knowledge of user directory management., * GitLab: 3 years (Preferred)
• ServiceNow: 3 years (Preferred)
• AWS: 1 year (Preferred)
• Service Desk: 5 years (Preferred)
• Windows Remote Desktop: 5 years (Preferred)

License/Certification:

• CompTIA Security+ (Required)

Comprehensive healthcare coverage.

• 401K with employer contribution.
• Paid time off (PTO).
• Weekly pay cycle.
• Opportunity to enhance your IT credentials within a secure government setting.

Pay: $28.00 - $30.92 per hour

Expected hours: 40.0 per week