Automation Tester

The IT Applications and Development team plays an important role in developing and supporting our applications, enabling us to deliver services to customers and colleagues.

As an Automation Tester , you’ll bring specialist automation expertise to help us deliver reliable, high-quality services for our customers and colleagues. You’ll lead the development of automation frameworks and testing approaches, balancing hands-on technical delivery with technical leadership. Working across multiple applications and teams, you’ll drive automation maturity, promote innovation, and help embed quality throughout the software development lifecycle. Through collaboration, coaching and continuous improvement, you’ll play a key role in shaping our automation capability and supporting our wider digital strategy.

What You’ll Do:

Leading our test automation strategy, frameworks and engineering practices to improve the quality, reliability and efficiency of application delivery.

Designing, building and enhancing scalable automation solutions, embedding automated testing across the development lifecycle and CI/CD pipelines.

Driving continuous improvement by increasing automation coverage, championing AI-enabled testing capabilities, and promoting best practice across teams.

Working collaboratively with developers, testers, business analysts and product owners to deliver high-quality, customer-focused solutions.

Providing technical leadership, coaching and guidance to help grow automation capability and influence quality outcomes across the organisation.

Monitoring and improving automation effectiveness through data-led insights, innovation and a focus on reducing manual effort while accelerating delivery.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria

• Extensive experience designing, developing, and maintaining test automation frameworks using tools such as Selenium or equivalent, with a strong focus on scalability, maintainability, and quality engineering best practices.

• A strong Proven track record in automation testing within fast-paced Agile delivery environments, working across diverse technologies, applications, and complex business domains.

• Strong expertise in defining automation strategies, test frameworks, and automation roadmaps, driving increased test coverage, reduced manual effort, and measurable quality improvements.

• Strong understanding of automation metrics, reporting and ROI measurement, with evidence of increasing automation coverage, improving execution efficiency and reducing regression effort.

• Proven ability to influence stakeholders, collaborate across delivery teams and mentor testers/developers on automation best practices and framework adoption. Demonstrable experience designing, implementing and supporting automated testing solutions within enterprise environments, including CI/CD pipelines, Azure DevOps, test management tools, database testing (SQL), and testing across Microsoft technology platforms such as Dynamics, SharePoint and cloud-based applications. Experience of AI-enabled testing approaches is desirable. *

It would also be nice for you to have

• A bachelor’s degree in Computer Science, Information Systems, or related field or substantial relevant work experience in a software development, software testing role Experience in performance testing with a performance test tool and resolve coding or environmental issues. *

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Flexibility : Work your way - remote, hybrid, or in-office
• Wellbeing : [Health plan, gym memberships, mental health support]
• Growth : We invest in your future with [courses, mentorship, promotions]
• Culture : Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only *

Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation ., The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.